Starlight Homes is a new venture recently launched by Ashton Woods, one of the nation’s largest private home building companies. With a focus on the entry level market, Starlight Homes is making the dream of home ownership a reality for people who previously believed that the prospect of owning a home was beyond their reach. Our mission is to serve as a trusted guide during the home buying process, navigating buyers through what they perceive to be an intimidating process, helping to make their dreams come true.
Learn and Conduct Starlight Sales process while demonstrating exceptional customer service
Must completely understand the home building process and product offerings to effectively communicate to prospects
Demonstrate an understanding and excitement regarding Starlight Homes’ outlook. This includes the opportunity to be a part of a team that is building a strong foundation of values and culture, and the ambition to grow the company into greatness
Responsibilities: Drive Sales Process
Deliver outstanding customer service through inbound phone calls in accordance with the Starlight homes training. This includes educating interested parties about products, setting appointments, and answering questions in a professional manner
Develop, practice, and deliver a good sales presentation consistent with company training
Responsible for a high level of activity including, but not limited to engaging with new prospects, following up with interested prospects, and setting appointments to close
Respond to customer queries in a prompt and efficient manner
Maintain a good line of communication with Starlight Homes team members
Attend, provide updates, and actively participate in weekly meeting as scheduled
Communicate with Sales Manager and present organized information regarding passive and engaged prospects
Utilize all resources to transition leads into prospective customers and consistently follow up with customers who are under contract
Generate referrals through upholding self to a high standard of customer service and satisfaction
Enter leads, appointments, and all communication into Salesforce daily
Develop and maintain relationships with realtors. This includes visiting real estate offices, networking, and conducting business with realtors.
Presenting Starlight homes in a knowledgeable and professional manner
Be a subject matter expert on the homebuilding process, and be able to educate all prospects on what to expect throughout the process
Immerse self in community information and trends, including schools, utilities, tax information, recreational areas, shopping areas, etc. along with any other additional information requested by Starlight clients
Work with all clients to understand and identify their vision while aligning the perfect home to meet their needs
Use training modules to stay consistent with Starlight’s process, and continuously strive to improve Sales delivery
Call all customers night before loan application to ensure they are prepared with all necessary documents.
Call all customers the night of sale to congratulate them on their new home and to thank them for choosing Starlight Homes
Call all customers under contract at least once a week to maintain customer rapport
Respond to phone calls and e-mails between Starlight team within 24 hours
Typical Physical and Mental Demands:
Must be able to read, write, and speak fluently in English. Must be able to perform calculations.
Employees in the position are required to be able to hear and have vision sufficient to utilize all office equipment.
Use of hands and fingers is required to utilize standard office equipment.
Requires occasional lifting up to 20 pounds.
These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.
Work is generally performed in a typical office environment using standard office equipment. Work is typically sedentary in nature, but some walking and standing maybe required.
Fast paced environment subject to numerous schedule and priority change and short notice activity.
Desired Candidate Qualifications:
3-5+ years of proven track record within a direct selling role
Must be able to work evenings and weekends
Strong verbal and written communication skills
Must exemplify a high level of professionalism in appearance and daily interactions with team, management, as well as customers
Support all members of the team, and exude a collaborative approach to ensure the success of self and others
Maintain an adaptable and flexible attitude
Must be able to handle high volume situations
Strong work ethic, drive, positive attitude, and decision making skills
Proficient Computer skills, including Sales software and Microsoft Office
Maintain an organized work-space, and help to keep office presentable