Customer Service Representative - South Austin
Come join Just Right Lawns! Our team members bring their focus and positive energy to our highly collaborative work environment; we work as a team, we learn from each other, we share responsibilities and take pride in our work.
Job Responsibilities:
- Answer incoming phone calls; place outgoing calls and follow up on customer questions in an office environment (this is not a remote position)
- Provide quotes via phone and email (no cold calling expected)
- Provide "Wow" service by confidently explaining the Value of the services offered.
- Enter customer information into the system and schedule service.
- Perform daily tasks such as processing payments, collection calls and other tasks as assigned.
- Investigate damage claims and research customer concerns.
- Liaison between team members in the field and customers
- Maintain a professional attitude and image for all customers.
- Conducting Happy Calls: recognizing teams for efficient performance and positive customer reviews
- Other duties as assigned
Minimum Qualifications:
- Basic reading, writing, and arithmetic skills
- High School diploma or equivalent
- Recent call center experience in an office environment
- Excellent professional verbal/written communication and interpersonal skills
- Computer savvy
- Flexibility and ability to quickly adapt to change as we grow.
- Self-motivated, positive attitude, ability to multitask.
- Enjoy working in a Team environment.
- Excellent organizational skills
- Access to reliable transportation
Experience Required:
- 1 year of proven and recent experience in an in office Call Center environment
- Ability to type a minimum of 45 words per minute
- Proficient in utilizing Excel and Google Docs
- Experience in sales a plus
Physical Requirements:
- All work is performed in an office environment
- The employee is generally subjected to long periods spent sitting, typing on keyboard, making and answering calls and looking at multiple computer screens
- Requires occasional standing, walking, lifting, stooping or bending
Job Type: Full-time
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
Application Question(s):
- Do you type a minimum of 45 WPM
- Have you applied for this position within the last 6 months?
Experience:
- recent call center: 1 year (Required)
Work Location: In person
