Division: Building Technologies
Business Unit: Field Operations
Requisition Number: 228659
Primary Location: United States-Pennsylvania-Blue Bell
Assignment Category: Part-time regular
Experience Level: Mid level
Education Required Level: High School Diploma / (GED)
Travel Required: 50%
Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Building Technologies Division is the world market leader for safe, energy efficient and environmentally friendly buildings and infrastructure. As a technology partner, consultant, service provider, system integrator and product supplier, Building Technologies offers fire protection, security, building automation, heating, ventilation and air conditioning (HVAC) and energy management products and services.
For more information, please visit: http://www.siemens.com/businesses/us/en/building-technologies.htm
Siemens US Talent Acquisition
Job Description Template
Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that
automation system is properly maintained and operating correctly. Handles emergency service calls as directed during
the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of
trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble
or defect, determines corrective action and repairs system. Performs preventative maintenance and diagnostics on
automation system and components according to TSP / service agreement contracts. Tests and verifies system readings
ensuring an optimal system operation. Identifies additional chargeable opportunities including time and material work,
system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components
following issued tasking, maintenance, troubleshooting and installation instructions. Performs system checkout and
assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical
contractor at job site as required. Completes and submits written service orders and reports covering all aspects of
each assignment and activity. Completes and submits timesheets and other necessary information weekly. If improper
operation is due to another system or component, discusses problem with customer and/or office and advises of the best
course of action. Works with other branch, company or external service providers or vendors to arrange servicing and to
resolve problem Participates in job site final walk and / or final completion for systems to service turnover on assigned
jobs Conducts training and development classes for customers on site or at the branch. Delivers technical support,
coaching and direction to end users and field labor when applicable Associate's degree in Electronics or other related
field. Bachelors degree preferred. 5 plus years engineer/service experience or 2 yrs Service Specialist II experience.
Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred. Working engineering
and programming background preferred. Skilled in programming, job start-up and checkout, and troubleshooting.
Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.
In addition individual must have Ethernet network experience including design, implementation, and troubleshooting of
networks. Must have knowledge of computer systems. Be able to install operating systems and related software as well
as troubleshooting any issues that may arise. A strong knowledge of integration both legacy and bacNET. A knowledge of
Tridium would be helpful.
Individual must possess a valid Driver's license in good standing.
Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.