This announcement serves as public notice for the use of OPM's Direct Hire Authority. All applicants who meet the qualification requirements will be forwarded to the Selecting Official for consideration. The Rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy.
The Office of Consular Systems and Technology supports the Bureau of Consular Affairs (CA) information technology efforts through the design, development, deployment, and maintenance of consular information technology systems, databases, and infrastructure. Consular Systems and Technology (CA/CST) develops, deploys, and supports complex IT solutions to automate the functions for the Department's visa, passport, and overseas citizens services operations, from concept to product, including research, design, development, testing, and launch. CA/CST also develops and implements standards for the Bureau's enterprise architecture, maintains the Consular Consolidated Database (CCD) for real-time access to visa and passport records worldwide, and monitors data quality and ensures system architecture meets current and projected requirements, applying leading-edge technology solutions for systems' performance and security.
T he Service Operations (SO) Division within CA/CST is responsible for managing and operating CA’s production systems and the IT environment supporting them. CST/SO provides 24/7 Tier I Service Desk support for CA enterprise systems, and consolidated Tier II support of CA enterprise databases and applications. The SO division also provides IT infrastructure design, management, and systems administration of CA IT infrastructure installed at agency data centers, and oversees the work of onsite systems administrators at the domestic Passport Agencies and Centers. SO provides monitoring across all CA IT platforms to enable proactive management.
The SO division is comprised of three branches: Service Desk (SD), Applications and Database Services (ADS), and System Services and Operations (SSO). This announcement will be used to fill positions in the ADS Branch, and the SSO Branch. Positions in the ADS Branch will focus on management of the CA database and applications environment. Positions in the SSO Branch will focus on management and security of the IT environment on which CA databases and applications reside.
This position is eligible for telework; additional criteria will be required (e.g., supervisory approval).
Data Management: providing operational oversight of the global database and applications environment, including the IT infrastructure on which these systems rely, including managing the provision of Tier II services, monitoring the environment to proactively maintain availability of CA services, overseeing standard operations and maintenance, managing incident tracking and resolution, analyzing trends across the environment to proactively plan for effective operations, documenting the environment, and designing/implementing improvements and upgrades
Database Cybersecurity/Information Security: planning, developing, implementing, and administering IT security solutions across the CA database, applications and supporting infrastructure environments; managing plans of actions and milestones (POAMS) to remediate identified vulnerabilities; supporting the Authorization and Accreditation process for CA production systems; managing IT security processes across the CA database/applications environments, including security patching, logging, access controls, identity management
Contract Administration: providing support to the management of CA/CST contracts that provide IT services/support from inception through closeout; performing Government Technical Manager (GTM) duties, overseeing the work of IT service providers to ensure SLAs are met and delivered services meet CA needs; performing Contracting Officer’s Representative (COR), providing technical direction to IT service providers and managing all aspects of IT contracts, including monitoring and approving deliverables, managing services provided, reviewing and approving contract modifications and invoices presented for payment, and planning and budgeting for continued/new contract services
Who May Apply
This job is open to…
Questions? This job is open to 1 group.
Job family (Series)
2210 Information Technology Management
Conditions of Employment
U.S. Citizenship is required.
Direct Hire Authority will be used to fill this position.
Must be able to obtain and maintain a Top Secret security clearance.
Incumbent will be subject to random drug testing.
One year probationary period, unless excepted by regulation.
Applicants applying for the GS-14 grade level must meet the following requirements:
Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:
Attention to Detail - defining and initiating corrective action as needed
Customer Service - serves as Government Task Monitor (GTM)
Oral Communication - providing expert technical advice, guidance, and recommendations
Problem Solving - applies expert knowledge of relational and non-relational data management information systems to define new solutions
Have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:
Experience with advanced IT principles, concepts, and practices sufficient to accomplish large-scale database management systems sufficient to mission-critical consular affairs and border security functions of the U.S. government
Experience applying data management concepts and techniques to plan and manage the migration of databases to new technologies and plan the installation or re-installation process
Experience using applicable regulations, policies, and directives pertaining to information technology management
Experience demonstrating the principles governing Federal contracting, and ability to attain certification as a Contracting Officer Representative (COR) and monitor technical work of private sector contractor employees
Experience demonstrating knowledge of the capacity, configurations, and limitations of various state-of-the-art computer equipment and software applications
Experience in systems security certification, and accreditation requirements and processes, and Federal information systems security protocols in order to integrate information systems security across the Bureau's data management and IT infrastructure, inclusive of continuous cybersecuirty monitoring and active new and re-certifications of system accreditations
NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.
There is no substitute of education for specialized experience for the GS-14 position.
See the qualifications section of this vacancy announcement for education requirements, if applicable.
For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov.
More than one selection may be made from this announcement if additional vacancies in the same title, series, grade, and unit occur.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Under the provisions of the Direct-Hire Authority, veterans' preference does not apply.
For this announcement, all applicants will be reviewed to determine if they meet the qualifications for this position, specifically the educational and specialized experience requirements. Applicants will not be rated or ranked. All applications that are verified to meet the required qualifications will be referred to the selecting official.
All answers provided in the on-line process must be substantiated by a resume. If, upon review, it is determined that your resume, self-assessment questions, and/or supporting documents do not support your answer choices, your application will be removed from further consideration.
Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here .
Please ensure that your resume and narrative responses provide enough detailed information to support your answers to the self-assessment questions.
Applicants must meet all qualification requirements by the closing date of this announcement.
To preview questions please click here .
Background checks and security clearance
All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.
2. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.
3. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you MUST submit the required supporting documentation (certificates, certifications, etc.) with your application.
4. Veterans' preference does not apply to this vacancy. If you are a veteran, you may indicate your veteran's status on your resume. Any supporting documentation received from veterans will be retained to document veteran's status if selected.
If you are a 5-point veteran, you may provide a copy of your DD-214 Certificate of Release or Discharge from Active Duty (Member Copy 4 is preferable) which must show the type of discharge and dates of active duty. If you are currently on active duty, you may provide a certification on letterhead from your military branch which contains your military service dates, expected date of discharge or release, and the character of service to show that your military service was performed under honorable conditions. The expected date of discharge or release must be no later than 120 days after the certification is submitted for consideration for this vacancy announcement. If the appropriate information is not submitted to confirm your current or expected discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service.
If you are a 10-point veteran, in addition to the DD-214 or certification, you may also submit a current version of the SF-15 (Application for 10-Point Veteran Preference), dated October 2013, and any documentation required by this form to support your claim. Previous editions of the SF-15 will not be accepted. For further information regarding Veterans, click here .
If you are a Sole Survivor veteran, you may provide a copy of your DD-214 (Member Copy 4 is preferable) or another form of official documentation which shows your discharge or release from active duty occurred on or after August 29, 2008 and was based on a sole survivorship discharge.
To gain access to your DD214 online, please visit: http://www.archives.gov/veterans/military-service-records/get-service-records.html
5. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.