Customer Logistics Coordinator

Ryder - Tonawanda, NY (30+ days ago)3.5


Position Description
The Customer Logistics Coordinator (CLC) will provide front-line supervision and administrative support for the location. Primarily responsible for the assignment of work to non-exempt personnel, as well as the attainment of daily operational goals within his/her assigned functional area.

Requirements
High School diploma or equivalent is required
One to three (1-3) years experience in warehouse, transportation, logistics or distribution environment
Experience in a customer service environment
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, and supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and self-driven to excel in a fast-paced environment
Capable of multi-tasking, highly organized, with excellent time management skills
Detailed oriented with excellent follow-up practices
Must possess strong verbal and written communication skills
Ability to prioritize, organize and accomplish work
Knowledge of/experience in transportation, warehouse or distribution environment (e.g. shipping, receiving, inventory management, distribution or dispatch preferred)
Knowledge of warehouse and/or software applications, routing and dispatch software applications preferred
Understanding of DOT, OSHA, and all other related safety regulations strongly preferred
Responsibilities
Payroll/billing
Adherance to safety maintenance and compliance
DOT log review, preparation and submission
Conduct safety training and orientation
First point of contact for collisions and injuries
Update/Maintain STAR
Conduct safety meetings in conjunction with other management
Handle front line customer requests; identify and elevate any customer issues, if needed
Act as a liaison between hourly workers and management
Elevate any employee relations issues, as appropriate
Quality assurance
Dispatch/routing
Driver communications (e.g. location updates, settlement reports, weekly paycheck stubs)
Profit and Loss (P&L) responsibility (e.g. supplies, expenses, etc.)
Accounts Payable (A/P)
Maintain location A/P log
Supply/uniform ordering
Maintain all attendance / vacation records for hourly employees
Key Performance Indicators (KPI) reporting to manager prior to distribution

ADDITIONAL RESPONSIBILITIES:
RD 2000 responsibilities
SOX invoice reconciliation preparation for approval at the highest level
Recommend location process initiation and/or improvements needed
Location-specific requirements may be required
Other duties, as assigned
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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