Customer Relations Representative

Seattle Seahawks - Renton, WA4.7

Full-time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
SUMMARY
Responsible for the service, support and maintenance of assigned customer accounts and meeting all pre-determined individual and department sales and service performance goals. Responsible for generating revenue by selling ticket products to both new and existing customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide superior service to all customers.
Sell all general and premium ticket products.
Meet established sales objectives by executing corporate and non-corporate sales calls and presentations promoting ticket products.
Identify new business opportunities by proactively reaching out and following up with sales leads.
Proactively build relationships with Season Ticket Holders and Blue Pride members.
Contact and encourage current customers to renew commitments.
Handle inbound communication and provide necessary information to convert into sales or determine appropriate solutions on service issues.
Be informed and communicate both positive and negative feedback to help support a Fans First Culture.
Responsible for Customer Service/Fan Feedback responses and referring or solving complaints.
Responsible for additional customer service processes including but not limited to group recognition, Watch List reporting, special experience fulfillment, ejection report and warning letter process, and event planning and execution.
Handle Season Ticket Holder relocation process.
Handle Blue Pride & Blue Pride Notification List fulfillment processes.
Meet established service objectives set by supervisors.
Assist suite department and selling single game suite inventory.
Enter all customer, sales & service data into CRM system.
Attend and provide service at game days and other special events that include night and weekend work.
Other duties and projects as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
BA/BS or equivalent experience in sales, service, and customer relations is preferred.
Knowledge of Microsoft applications working knowledge of windows based environment.
Preferred Experience (not required)
Experience with a ticket operations system, development application or other relational database.
Experience with computerized report writing or data extraction programs.
Knowledge of Ticketmaster, DSA and Microsoft CRM.
Demonstrated work experience in a professional sports or college athletics environment, including involvement with high-profile events.
LANGUAGE SKILLS
Advanced oral and written communication skills.
Ability to speak in a professional manner via telephone or in person with guests, visitors, and fans.
MATHEMATICAL SKILLS
Understanding of basic accounting principles.
REASONING ABILITY
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid drivers license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must have mobility to move about the stadium and administrative offices. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk up and down stadium steps to all seating locations. The employee is occasionally required to sit; use hands to finger cradle or feel; reach with hand and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Outdoor work in the stadium is required.
Indoor work in offices is required.
Weekend and evening work is required.