Customer Service Representative

nVent - Redwood City, CA3.6

Full-timeEstimated: $36,000 - $49,000 a year
Job description
This job plays an integral role in achieving the business objectives by effectively managing the flow of incoming and outgoing communications with our Customers and the Sales Channels. Our Customer Service team is the primary point of contact for all things related to our customers, such as order entry and status, product inquiries and general account maintenance, including complaints and returns processing. We interface internally with all functions that ultimately affect the customer relationship such as Production/Planning, Quality, Credit/Finance, Marketing/Communications and Technical Support.

Primary job responsibilities:
Acts as the first point of contact for fielding customer inquiries and resolving customer service issues via telephone, e-mail, and fax.
Responsible for order entry.
Electronic order review and reconciliation.
Management of customer backorders and lead time inquiries, including working with planning and operations.
Resolution of price discrepancies identified at the time or order.
Review return requests relative to guidelines and provide authorization for items that qualify.
Issue credits and debits related to order issues and customer returns.

Ideally 3-5 years of relevant customer service job experience.
Experience with SAP or comparable ERP/Order Management System (e.g. Oracle, JDE, etc).
Exceptional organizational skills for a highly multi tasked position.
Proven and exceptional problem solving skills to service our complex customer base.
Excellent interpersonal and communication skills.
Working on cross functional teams.
Advanced computer literacy.
Proficiency with Microsoft Office Suite.
Exposure to Industrial and Commercial Distribution Industries.
Knowledge of electrical products and components an asset.
The successful candidate must possess a “can do” attitude and will be expected to learn quickly.
College degree preferable but not a requirement.

nVent is a $2.1 billion, high-performance electrical company with a dedicated team of 9,000 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.

While our name may be new, our products have set the standards for quality for more than a century. Today as nVent, we are focused and forward-looking, ready to build upon our legacy. The future is now.