Administrative Assistant I/Receptionist

Family Services Inc - Gaithersburg, MD3.8

Summary: Receive OMHC clients; collect client co-payments; receive and route telephone calls; schedule client follow-up appointments; Maintain client medical records in good order; file client information; process client and other administrative paperwork; Assist with maintenance of OMHC electronic health records; Maintain client lobby and chart room for optimal and secure functioning; and Provide backup assistance to other administrative staff as warranted.

Duties and Responsibilities
  • Monitor and route OMHC voicemail messages
  • Schedule appointments for clients and staff
  • Pull and file charts and paperwork for doctors
  • Check client eligibility status to verify insurance coverage
  • Check and verify current ITPs and authorizations- Log and distribute incoming and outgoing faxes
  • Request, log, and secure client co-payments
  • Receive, respond and/or route incoming phone calls
  • Print provider schedules and billing sheets
  • Make appointment reminder calls
  • Respond to all requests from providers, clients and other staff in a professional manner
  • Communicate critical information to staff in a timely manner
  • File all notes and papers in client charts
  • Close charts in multiple electronic data systems
  • Receive, log, and secure all delivered medications
  • All other duties as assigned to ensure successful operation of OMHC
Associates Degree in Business Administration, Psychology or related field. Previous experience and aptitude with computer hardware and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential. Ability to multi-task in a high volume, extremely fast-paced health care business environment; Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic.