CSR - Customer Service Representative / Inside Sales

Carpenter & Paterson - Bordentown, NJ (30+ days ago)4.1


Be a Part of the Winning Team!

Come join Carpenter & Paterson and start your new career today. Since 1913 Carpenter & Paterson, Inc. has specialized in the manufacture and distribution of a complete line of pipe hangers and supports for commercial and industrial applications. Our supports have been specified and installed on major water treatment, pharmaceutical, process piping, petro-chemical, hospital, and school buildings as well as many other industrial projects throughout the world. As part of Bergen Pipe Supports and the international group Hill & Smith Holdings PLC, Carpenter & Paterson is a leader in the industry.

www.pipehangers.com

We are currently hiring for an Inside Sales Representative in our Bordentown facility. Pay is commensurate with experience and starts at $18.00 per hour. After a waiting period benefits include medical, dental, 401K, life insurance, as well as paid holidays, sick, and vacation time.

Responsibilities include:

  • Answering phones
  • Accurately processing customer transactions such as orders, quotes or returns
  • Determine customer requirements and expectations in order to recommend specific products and solutions
  • Obtain accurate information from vendors relating to shipment dates and expected date of delivery
  • Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
  • Consistently providing excellent customer service.

Customer service experience as well as 1-2 years of inside sales experience is required. A background check, reference check, and drug screen are pre-employment requirements. An ideal candidate would have strong verbal and written communication skills, some college coursework, excellent computer skills, basic math skills, and an outgoing team player who can work effectively with a wide range of people.

Carpenter & Paterson is an equal opportunity employer

Job Type: Full-time

Salary: $18.00 /hour

Experience:

  • Inside Sales: 1 year

Education:

  • High school or equivalent