Full Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wholesale Banking provides financial solutions to businesses across the United States and globally. Our four major business lines include Corporate & Investment Banking, Commercial Banking, Commercial Real Estate, and Wells Fargo Commercial Capital. We also have groups in credit risk, group risk, finance, marketing, human relations, and the Wholesale Chief Operating Office that support our businesses.
Corporate & Investment Banking (CIB) delivers a comprehensive suite of banking, capital markets, and advisory solutions, including a full complement of sales, trading, and research capabilities, to corporate, government, and institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo.
The Resiliency Lead is a senior role responsible for leading, driving, coordinating, and facilitating resiliency strategy and execution through Corporate & Investment Banking (CIB). This includes business continuity plans and incident management planning and response so this is a critical role in business as usual (BAU) to ensure accurate and complete business continuity planning, prior to negative events, to ensure preparedness as well as during crisis response execution of incident and crisis management. The Resiliency Lead may have a Resiliency Officer(s) reporting to them.
In alignment with the Enterprise Resiliency Framework, the Resiliency Lead should establish and cascade a compelling resilience strategy for CIB, working across lines of business (LoBs) and stakeholders to maximize innovation, minimize the impact of unforeseen events, and increase our company’s organizational resiliency.
This role will manage resiliency budgets within CIB, and will require interaction with the company’s senior leadership, including: the Business CEO, Control Executive, CIB CIO, CISO, and Head of Enterprise Resiliency.
Work performed by the Resiliency Lead includes:
Ensure a firm understanding of the overall resiliency vision and objectives, and proactively tailor and apply them in strategic and impactful ways to Corporate & Investment Banking (CIB)
Drive resiliency as a key consideration in business as usual activities to enhance Wells Fargo’s ability to prevent, respond to, recover and learn from incidents in order to minimize impact to Wells Fargo, customers, and the broader financial sector
Lead cascading of the overall enterprise resiliency vision and objectives to CIB strategies
Proactively engage CIB leadership and business managers in order to identify respective resilience challenges, capabilities, and plans to address them, and to identify the gaps
Build and maintain strong relationships with business group senior management, the control executive, and EBCP
Ensure engagement between the business and technology (CIO) organizations to strengthen and enhance resiliency
Ensure continuity strategies align with resiliency vision and objectives for CIB
Ensure sufficient capabilities are in place to meet the resiliency vision and objectives for CIB, working closely with CIB CIO, Corporate Properties, Compliance, and other key support partners
Coordinate and support the development of business resiliency plans (e.g., provide input, address concerns, drive consistency) and incident management plans
Direct communications across Lines of Business to promote collaboration
Report on the status of the front-line resiliency program to their respective Risk and Control Committee (RCC) at least quarterly
Design exercises and tests at the CIB level and support design of exercises and tests at more granular levels
Review and analyze key risk indicators and develop action plans as needed to address material deficiencies and weaknesses
Assess current and emerging business continuity vulnerabilities and potential weaknesses that could develop, and appropriately alert EBCP and their control executive/chief operating officer organizations
Ensure company-wide BR/DR statement of risk appetite is appropriately reflected in CIB statements of risk appetite
Lead management's approval for Business Impact Analysis, Risk Appetite, and Simulation documentation, including annual affirmation by CIB COO
Lead the development and implementation of solutions to mitigate BCP risks identified by EBCP, independent risk management, Wells Fargo Audit Services, regulatory agencies, or the CIB Lines of Business
Support the control executive by providing rationale for key risk indicators that exceed outer boundaries, group level low confidence scores, and control weaknesses/action plans/risk acceptance with material or company-wide impacts
Ensure adequate and appropriate staffing and management of resiliency-related roles in CIB, including comprehensive understanding of business, technology, and cyber resiliency concepts
Ensure incident and crisis management playbooks, when required by Enterprise Incident Management (EIM), are implemented, documented, exercised, maintained, and comply with EIM requirements; ensure timely updates are made to the playbooks as changes occur within the organization
Invoke BCPs when appropriate and provide support during an incident to include progress reporting to senior management and other necessary activities to facilitate an effective response
Ensure adequate plan unit/application participation in integrated exercises and large scale walkthroughs as required, and support development of action plans to address identified deficiencies/issues
Review and provide feedback regarding any identified issues or control weaknesses to ensure the BIA reflects appropriate criticality and maximum tolerable downtimes
Ensure BCPs exist for all active business functions and all production technology components, and the BCPs are implemented, documented, exercised, maintained, and comply with EBCP requirements
Ensure business-driven exercises support and drive organizational resiliency by leveraging the Enterprise Exercise Framework and working with CIOs, Technology partners, and others
As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:
Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
10+ years of experience in one or more of the following functional areas: business process, quality assurance, strategic planning, or project management
8+ years of management experience
Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Excellent verbal, written, and interpersonal communication skills
Strong experience from a resiliency design perspective in one or more of the following areas: Technology & Business Continuity Plan and Disaster Recovery, Cyber resiliency, Data Corruption, Cloud Resiliency, and Data Center resiliency procedures/solutions
Other Desired Qualifications
10+ years of experience managing Business Resiliency, Crisis Management, and Technology Recovery for Investment Banking/Capital Markets businesses with a global footprint
Ability to develop and manage high performing teams
Experience interacting with regulators (FRB, OCC, SEC, CFTC)
Excellent leadership and influencing skills
Experience in Investment Banking and Capital Markets businesses
Demonstrated record of success in building an infrastructure of governance/control
Proven ability to present important concepts to senior executives to gain buy-in and lead through execution
Experience in operational risk, business resiliency, crisis/risk incident management, and process improvement
Strong technology background with ability to advise Technology SMEs and other SME’s, Business Application teams, and Business and Function stakeholders to drive Business Continuity and Operational Risk preparedness
Excellent written and verbal communication skills with ability to express complex concepts and processes in a straightforward manner; ability to present important concepts to senior executives to gain buy-in
Experience developing and enhancing documentation and communications reports, using a wide array of information sources and publishing, to different audiences, including senior management, corporate risk groups, and regulators
Adaptable to rapid, large scale changes in business processes and organizational structure
Comfortable working in a complex matrix environment with simultaneous responsibility to business line management and department, group, and corporate level risk teams
Comfortable presenting to FBR, OCC, SEC, and FDIC
NC-Charlotte: 550 S Tryon St - Charlotte, NC
NY-New York: 30 Hudson Yards - New York, NY