Danone North America is the largest Benefit Corporation in the world. Our mission is to bring health through food to as many people as possible.
Danone North America is looking for a International Customer Logistics Specialist, CO in Broomfield, Colorado.
The International Customer Logistics Specialist is accountable for managing the order to delivery process for multiple customer accounts within the international customer base which includes Mexico, Canada, Central and South America and Asia Pacific. They are the face of Danone to our customers. The International Customer Logistics Specialist will proactively lead the resolution of all issues related to customer orders. They collaborate with the Customer to meet service objectives and deliver growth. They are responsible for driving productivity initiatives and delivering cost and service improvements in partnership with Supply Chain and Field Sales. Minimal travel required.
Customer Order & Logistics Management
Manages multiple international customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
Customer relationship management – effectively deliver communications on service interruptions and product availability
Acts as first point of contact to investigate problems and facilitate issue resolution in order to maximize timely and efficient sales order and invoice processing.
Creates and maintains all export documentation compliance and facilitates the transfer of product through customs;
Conducts research and analysis to ensure ongoing compliance to export documentation requirements
Liaisons with International Sales team to facilitate the communication of sales leads and inquiries
Investigate order/invoice processing problems and facilitates issue resolution
Monitors service performance and drives service improvement by analyzing root cause, recommending and implementing improvements to advance service performance.
Productivity & Process Improvement
Identifies opportunities to innovate, improve service and/or reduce cost. Analyzes opportunities, develops recommendations and implements process improvements that deliver results.
Drives cross functional collaboration with Supply Chain, Customer and Field Sales to achieve supply chain efficiencies.
Develops and maintains process and procedure documentation.
Develops and maintains training content; plans and provides training to new hires.
Manage customer scorecards and provide service level reporting to internal and external partners; responsible for maintaining service performance including root cause analysis and managing service to targets
Maintains master data supporting the customer order to deliver processes
Monitors and manages EDI transaction processing supporting customer order to delivery processes.
Education and Experience:
SAP experience preferred
Bachelor’s Degree required (3-5 years relevant experience and/or 1-3 years internal experience may be considered in lieu of degree)
At least 3 years of progressive Customer Service/Logistics experience required
Bi-lingual and export logistics including documentation skills preferred
Knowledge, Skills and Abilities:
Demonstrated Intermediate experience in Excel, Order Fulfillment & Management, Transportation, Pricing Structure and the Credit and Returns process required
Demonstrated experience or relevant knowledge in the following areas: SAP, MEI, BW, Forecasting, Planning, Inventory Management preferred
Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments
Ability to apply a logical, creative and comprehensive approach to problem solving
Ability to develop work instructions, training material and presentations
Excellent communication skills both written and verbal; Capacity to comfortably interact with all levels of the business and customers to deliver results in a fast-paced environment
Judgment to resolve issues with the appropriate sense of urgency including after standard business hours support
Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content
Ability to collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, align stakeholders to implement the change and communicate the outcome
Danone North America is a Certified B Corporation business unit of Danone and operates in the U.S. from headquarter offices in White Plains, NY and Broomfield, CO. For more information, please visit DanoneNorthAmerica.com.
Danone North America is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.