Dental Office Manager

Care Resource Community Health Centers, Inc. - Miami, FL

Care Resource is a Federally Qualified Health Center (FQHC) with various locations in areas such as: Midtown Miami-Dade, Little Havana, Miami Beach, and Fort Lauderdale. We have been providing comprehensive health and support services for over (30) years to address the healthcare needs of our Pediatric, Adolescent and Adult populations in South Florida.

As Care Resource continues to grow and expand, we are looking for a talented and strongly motivated, Dental Care Services Manager to join our Dental Care Services team. This position is located at our Midtown Miami-Dade Location. We offer highly competitive compensation and a comprehensive benefits package that includes: Medical, Dental, and Vision insurance(s); Life and Short/Long Term Disability insurance(s); 401K Retirement/Contribution/Matching; Flexible & Dependent Accounts; Additionally Paid Vacation, Sick time & Personal Float Holiday(s).

The Dental Care Services manager is responsible for supporting the Director of Medical Care & Pharmacy Services in the management, administration, quality assurance, staff supervision and evaluation of the Dental program at Care Resource. #HP

Administrative Duties
Oversees all aspects of the Dental Care program and ensures coordinated service delivery through deliverables and productivity monitoring.
Hires, trains, manages, discipline and evaluates all support dental staff.
Work with the dental staff to ensure that all patients are in compliance and up to date with all required paperwork.
Assists in the development, writing and submission of grants (when necessary).
Assists in the development of relevant policies and procedures and ensures compliance.
Evaluates office production, revises procedures or devises new forms to improve efficiency work flow and priorities.
Assists with development or revision of forms as necessary. Recommends procedural changes in the management of the office resulting in efficient and effective production.
Responsible for assuring patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service isues. Plans and initiates process improvement as required.
Establishes and maintains effective communication and working relationships with providers. Responds to providers’ concerns and resolve issues as presented.
Coordinates with other departments and agencies as necessary to facilitate the delivery of dental services and prompt resolution to any issues.
Ensures electronic dental records software (i.e. Dentrix) is adequately utilized and work with IT department to ensure updates and issues are properly addressed.
Monitors equipment maintenance and coordinates repairs with facilities and applicable service vendors as needed.
Participates in and often facilitates site visits, monitoring visits, and audits from funders.
Fiscal Duties
Makes sure that all dental codes have been entered correctly, proper charges entered into system and fees collected.
Produces, reviews and audits all dental billing and invoices.
Help with the generation of reports that assist with patient referrals, patient recalls and the monitoring of dental program activities.
In conjunction with supervisor, manages, maintains, and reconcile all dental care services related financial information.
Writes and prepares reports to comply with funding sources and as requested by management.
Orders supplies,for the dental program and ensure proper inventory.
Ensures accurate and timely posting of charges for services rendered.
Actively participates in the promotion and marketing of the dental program.
Quality Assurance/Compliance
Participates and prepares various on-site inspections as required by local and state laws.
Develops and supports the establishment of Quality Assurance for the dental program according to agency policy.
Performs Quality Assurance and record reviews for the dental program.
Creates and distributes Standard Operating Procedures (SOP) for new protocols and procedures.
Serves as internal arbitrator of disputes involving patients, staff, and visitors.
Prepares documentation and applications for the credentialing and recredentialing of dental providers as needed.
Maintains agency guidelines relating to safety, outreach and confidentiality.
Ensures proper hand washing according to Centers for Disease Control and Prevention guidelines.
Ensures each new client receives screening for their risk for suicide.
Understands and appropriately acts upon assigned role in Emergency Code System.
Understands and performs assigned role in Agency Continuity of Operations Plan (COOP).
Participates in agency developmental activities as requested.
Other duties as assigned.