Patient Services Representative

Washington State University - Pullman, WA (30+ days ago)4.3

The Patient Services Representative is responsible for performing specialized and technical duties in support of Cougar Health Services. Duties include, but are not limited to: scheduling patient appointments, answering telephones, triaging patient calls to medical staff, registering patients, maintaining patient records, processing and preparing charge documents, submitting claims to various third party payers and state and federal agencies, obtaining prior authorizations and scheduling referral appointments, establishing eligibility, processing medical and pharmacy remittance advices, maintaining assigned insurance accounts receivables, evaluate patient financial status. Assisting the Medical Director with his/her administrative calendar, taking minutes at meetings and preparing reports and documents at the direction of the Medical Director; anticipating needs of the Medical Director and assisting with meeting and project organization; act as a primary contact for the Medical Director’s administrative contacts other duties as assigned.

Additional Information
University Overview
Founded as the people’s university in 1890, Washington State University fulfills that commitment by transforming lives through education, research, and community outreach. In 2015, the University celebrated 125 years of delivering life-changing knowledge and discoveries to citizens across the state, region, nation, and around the world. The state’s only land-grant institution and one of two public research universities, WSU provides a world-class education to nearly 30,000 students through its multi-campus, statewide locations and online. The University strives to ensure that higher education is accessible at an affordable cost—a decades-long WSU commitment to the state’s citizens. The University offers more than 200 undergraduate fields of study and 127 graduate and professional degree programs. Many academic programs win recognition nationally for excellence. WSU is one of just 108 public and private universities in the United States—out of more than 4,500—singled out for its “very high research activity” by the Carnegie Foundation for the Advancement of Teaching. The University’s research agenda is focused on addressing challenges in health, sustainability, smart systems, national security, and opportunity and equity. WSU is a major driver of Washington’s economy, partnering with many of the state’s leading industries, including agribusiness, aerospace, health care, software, and construction. The University is responsible for nearly 20,600 jobs statewide and generates an overall economic impact of more than $3.3 billion annually. The institution’s operating budget expenditures total nearly $2 billion annually.

The City
Pullman is a dynamic center of higher education, research, and culture located in a region called the Palouse. The region is home to two land grant universities, Washington State University and the University of Idaho located just eight miles to the east in Moscow, Idaho. Washington’s second-largest city, Spokane, is located 75 miles north of Pullman. Demographics Daily designated Pullman a “dreamtown,” reflecting the city’s exceptionally high quality of life. Bloomberg Businessweek named Pullman the “Best Places to Raise Your Kids” in Washington. The city also boasts one of the highest percentages of graduate degrees among U.S. micropolitan areas, and its public school system has been ranked among the top 100 in the country. Excellent outdoor recreation opportunities—including golfing, skiing, hiking, and boating—are just a short drive away.

To learn more about the Pullman community, visit

Benefits Package
Competitive benefits available, more details at

Appointment Status Permanent Job Appointment (FTE%)

Position Term in Months 12 Monthly Salary $2,480.00
Position Qualifications
Required Qualifications
High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Additional Requirements
Demonstrated experience using Microsoft Office applications, such as Word, Excel, Outlook and/or Access, including developing, creating and formatting documents.

Demonstrated strong written and verbal communication skills.

Demonstrated strong customer service skills.

Preferred Qualifications
Possession of, or ability to obtain by time of hire, a valid driver’s license.

Demonstrated knowledge and understanding of medical terminology.

Demonstrated knowledge or experience using Electronic Health Records.

Documented on-the-job experience in a medical clinic.

Experience working with or demonstrated knowledge of the RCW (chapter 70.02) and the HIPAA of 1996, pertaining to the release of protected health information.

Documented training or experience with CPT and ICD-10 coding.

Will this position require a background check? This position has been designated by the department to require a background check
Posting Detail Information
Open Date 05/30/2018
Close Date 06/18/2018
Open Until Filled No
Special Instructions to Applicants
Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

At the time of application, please be prepared to submit a cover letter and resume. Within the online application, please include contact information for at least three professional (3) references.

EEO Statement
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or

Posting Number 20134255P
Applicant Documents
Required Documents
Cover Letter
Optional Documents