Help Desk Representative

VICTRA - Raleigh, NC

Full-time
Do you exercise patience daily and enjoy helping others? Are you motivated to achieve positive results and want to have fun in a fast-paced environment? Do you want to join a robust culture of performance, integrity, collaboration, innovation, and the hearty celebration of wild success? Victra is Verizon's trusted business partner and largest premium retailer in the United States. As a Help Desk Representative, you will help the team with any system issues, sales issues and overrides, and provide codes during big sales promotions. We want intellectually-curious, entrepreneurial professionals who enjoy being outside their comfort zones, thrive amidst change, and obsessively conspire for one-another's success.

YOUR FOCUS (Job Duties and Responsibilities):
Everyone plays an important role. You will learn about many other departments throughout the company and their respective processes which will help you to expand and grow your career. You will work on many spreadsheets and ensure accurate information is being entered for credit card processing issues and work collaboratively within a diverse workforce. As a Help Desk Representative, you will:

Maintain day-to-day administrative tasks within our Point-of-Sale (POS) system
Answer inbound calls daily from our sales floor staff regarding system issues, sales, and processes.
Help answer and address any questions or concerns presented by sales staff.
Support sales force as needed and provide backup support to other departments when needed
Identify opportunities to improve the efficiency of processes and procedures within department
Communicate effectively with sales staff and maintain a working relationship with all departments within the Store Support Center.
Consistently provide a positive experience to all sales staff and internal employees
Work independently and pay special attention to detail and problem resolution.
Input information into Excel and Google Docs

YOUR BACKGROUND (REQUIREMENTS):
We are looking for an excellent communicator and self-starter. Someone that can think quick on their feet, work independently, think creatively, and support harmoniously. Accordingly, we are looking for the Help Desk Representative to bring the following:

High School diploma or equivalent
1-2 years of experience in a customer service setting
Previous help desk experience is helpful, but not required
Proficient in Microsoft - Word, Excel, PowerPoint, Outlook
Speak clearly, concisely, and intelligently always

PHYSICAL REQUIREMENTS

Ability to sit and stand for extended periods of time
Must be able to work 3pm-12pm, Saturday and Sunday

TRAVEL REQUIREMENTS NONE

EOE/M/F/D/SO