Full Job Description
The Hospital Liaison works in partnership and collaboration with interdisciplinary team members at the hospital with the goal of providing quality patient care and enhanced communication between hospital and clinic operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Responsible for providing the hospital with the clerical support necessary to ensure a smoothly functioning workflow and connection to the hospital from MPHC.
Work directly with Medical Providers and Hospital team to provide support services to assist with the timely discharge/transfer of patients from the hospital to MPHC.
Manages telephone messages from their assigned to pods daily.
Obtain Medical Records from eCW for patients that present at the hospital.
Manages and track patient cases that are no show or cancel an appointment and scheduled them in the appropriate timeframe per provider recommendation.
Schedule newborn visits and other follow up appointments with other departments as needed.
Manages eCW Jellybeans for their assigned Pod on a daily basis. This includes Labs/DI’s, TE’s, Documents, actions and consult pending.
Diligent in record keeping by keeping an ongoing file system indicating patient names, addresses, due dates, appointment dates, risk factors, delivery information, and other relevant information.
Initiates or writes letters or electronic communication with patients who are unavailable via telephone.
Maintains accurate and complete documentation in the patient records in order to continuously improve the patient services process and meet regulatory requirements.
Schedule C-section and inductions, as well as register newborns into the electronic health record.
Utilize and/or schedule interpreter services as needed by the patient.
Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.
Performs other duties as assigned.
Promotes positive patient/guest relation in accordance with Mountain Park Health Center (MPHC) policies, providing a high level of quality in personal attention and service to patients and visitors.
Complies with the organization Safety Policies and Procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable. Conducts annual review of and complete/suggest on-going revisions of the Policies and Procedures specific to his/her department. Maintains familiarity with and abide by all established facility and departmental policies and procedures, noting changes when they are published/posted. Conducts himself/herself in a manner consistent with the Mission Statement and Values of MPHC.
Observes and respects the confidentiality of information in regard to patients, visitors and co-workers employees including salary information, if exposed to any of the above referenced information in the course of his/her job function.
Dresses according to MPHC’s dress code policy and procedure, as well as, complies with specific departmental regulations pertaining to employee appearance.
Demonstrates an understanding of facility organizational structure by utilization of appropriate channels of communication. Maintain consistent, timely communication regarding all facets of departmental activities with his/her co-workers, therefore, demonstrating good customer service skills with both external and internal customers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Electronic Medical Record experience required.
Recent back office medical assistant experience (within last 24 months) or recent graduate of MA program/certification.
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to walk and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up toe 25 pounds. Specific vision abilities required by this job include close vision, and distance vision.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.
Mountain Park Health Center (MPHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to all federal and state law, MPHC prohibits discrimination based on sexual orientation and gender identity. MPHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.