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JOB SUMMARY: The Program Manager acts as the senior agency advocate on accounts, monitoring overall program scope creep and providing detailed oversight of project transactions. Responsible for providing senior-level guidance during the creation of program/campaign scoping, timelines and budgets, as well as to manage overarching, consolidated program budgets and work-back schedules throughout the life of a client partner’s program/campaign. Facilitates monthly client partner bill-backs by working closely with Finance and Account Management.
Additionally, the Program Manager is responsible for driving the Annual Planning process implementation into the workflow system and assuring proposed program/campaign budgets and timelines are realistic and achievable.
Ensures all programs and projects are entered to appropriate client architecture structures
Responsible for the consistent successful facilitation of program(s) from estimation through launch and maintenance
Manages all programs on-quality (tactical), on-time and on-budget
Manages monthly bill-backs and write off process for their programs
Agency Annual Workflow Planning
Drives Annual P1 strategy process implementation and timeline development into workflow system
Ensures annual budget + Tactical Grid are aligned with optimal campaign architecture
Manages and directs day-to-day activities of Project Management team(s) for assigned accounts
Oversees ongoing personnel, process and systems training for their respective Project Management team(s)
Facilitates performance evaluations and development plan guidance per UO policies for all assigned direct reports
Manages approval of all costs/POs for client-related expenses within budgeted scope
Ensures all program outside costs are accurately represented in WMJ
Oversees entry and set up of new vendors into purchasing and finance systems per UO policies and procedures
Based upon the Agency Account Mapping, this may include assumed responsibilities and tasks associated with other roles that would report up to the Program Manager, including, but not limited to: Sr. Project Manager, Project Manager and/or Project Coordinator (per the Project Management Role Matrix).
QUALIFICATIONS: Candidate must be proficient in Microsoft Office Suite programs, including but not limited to Outlook, Word, Excel, PowerPoint. Strong understanding and proven experience with creative workflows for print, video & digital production required.
EDUCATION: Bachelor’s degree from accredited college or university required. Preferred degree disciplines: Marketing, Communications, Marketing/Mass Communications, Advertising, Project Management, Business, Organizational Management, Graphic Design, Art Design.
EXPERIENCE: Preferred candidates will have 5 to 7 years of experience in corporate environment with focus on managing a team of 5 or more who are responsible for developing marketing and advertising messaging strategies and overseeing tactical execution. Experience with in-house creative agency or marketing/advertising is strongly preferred; or equivalent combination of education and experience.
CERTIFICATIONS, LICENSES, REGISTRATIONS: Not required, but PMP or any other Project Management certifications a plus.
ADDITIONAL INFORMATION: Experience with project management workflow software (Workamajig, Basecamp, Workfront, MS Project, etc.) a plus, Workamajig strongly preferred. Proficiency or working knowledge of MAC OS and Adobe Creative Suite also a plus, but not required.
Preferable skills for success in role includes but not limited to:
Advanced project management skills, including strong attention to detail and ability to manage multiple demands simultaneously in fast paced environment.
Excellent communication, organizational, and problem-solving abilities.
Thorough understanding of studio/graphic arts and creative workflow processes.
Strong working knowledge and proven experience with print production processes and techniques (artwork, pre-press, printing.)
Strong working knowledge and proven experience with digital development and production processes and techniques (web, mobile, social, etc.)
Strong working knowledge and proven experience with video production processes and techniques (photo/film shoot, AV editing and/or motion graphics development.)
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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