Provide outstanding customer service to all while supporting the day to day operations of a retail dispensary.
Essential Duties and Responsibilities
Greet all patients with a positive and warm welcome.
Operate front desk computer, check in patients, update patient files.
Process paperwork for new patients, data entry
Provide all new patients with a brief explanation of services..
Strong computer skills with office programs.
Word, Excel, PowerPoint, Email.
Authorities for Position
High school or equivalent
Must be 21+
No prior experience required; however, prior experience in the cannabis industry is a plus.
Work a schedule reflective of availability established at the time of hire, with the ability to increase hours based on business needs which may include weekends and/or holidays.
Certificates, Licenses, Registrations:
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Communication - Clearly conveys ideas and concepts. Demonstrates active listening skills.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Ethics - Treats people with respect; works with integrity and principles; upholds organizational values.
Physical Requirements/Work Environment:
Must be able to lift up to a maximum of 50 lbs. occasionally without assistance.
Frequent talking, including phone use, hearing, use of hands; sitting for extended periods of time, occasional standing/walking, reaching with hands and arms, balancing, stooping, kneeling, bending and crouching.
The noise level in the work environment is moderately loud.
The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this position.. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent to this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.