General Statement of Duties: The MCCN Care Coordinator Supervisor (CCS) will oversee a team of Care Coordinators working at Affiliated Partner and/or Material Subcontractor agencies in their respective region. The MCCN Care Coordinator Supervisor will supervise Care Coordinators in providing coordinated Long Term Services and Supports (LTSS) care management services as an integrated member of the care management team to youth and adults in need of services. The MCCN Care Coordinator Supervisor will be the point of contact for all referrals received through the MCCN Intake Manager.
Provide overall supervision to MCCN Care Coordinators and track and ensure compliance with completion of required training.
Work collaboratively and effectively with care management, including Assigned or Engaged Enrollee, medical team, and other providers to coordinate the delivery of LTSS care management services.
Utilize the Comprehensive Assessment results from the Accountable Care Organization (ACO)/Managed Care Organization (MCO), and work with the Care Coordinator to ensure approval of the LTSS Care Plan by the Enrollee and Primary Care Physician (PCP) within 90 days of assignment.
Utilize the Care Management Tool and database to track staff work activities including outreach, intake, assessment, service planning and delivery, referrals and linkages to community-based organizations, follow up, collaboration with collateral contacts, documentation, confidentiality and contract standards.
Ensure LTSS Care Plans meet the requirements of EOHHS and ensure all updates and changes are reported to the ACO/MCO if they occur after the completion of the Comprehensive Assessment.
Ensure Care Coordinators provide assistance and accommodations for Engaged Enrollees to understand LTSS terms and LTSS concepts and self-directed care options.
Maintain an updated database of LTSS services or programs that are available for Care Coordinators to access to assist Engaged Enrollees to understand what they are potentially eligible to receive.
Coordinate the provision of an accessible database of local community and social service and resources that based on the assessment, may support the health and well being of the Assigned or Engaged Enrollee.
Based on the assessment, ensure that recommendations for Flexible Services for all Engaged Enrollees are submitted to ACO for approval.
Provide LTSS subject matter expertise to health care, behavioral health, and social services providers.
Maintain oversight of all aspects of service delivery and promote integration with health care providers, behavioral health (BH) providers, LTSS providers and community/social service providers, that the Assigned or Engaged Enrollee may be receiving, as outlined in the LTSS Care Plan.
Ensure that regular contact with the Engaged Enrollee and Care Coordinator is maintained and documented.
Ensure the LTSS Care Plans are updated to reflect the Engaged Enrollee’s changing needs.
Complete all required documentation and reporting in a timely manner.
Coordinate transition planning for Engaged Enrollees including follow-up support post discharge.
Ensure individuals receiving services are treated with dignity and respect in accordance with MCCN Human Rights Policy.
Serves as a point of contact for crisis intervention services.
Interview and select Care Coordinators as needed and complete and process required personnel documentation in an accurate and timely manner.
Execute duties to reflect reasonable safety standards. Standard precautions must be utilized and training obtained in area that constitute risk.
Perform duties in accordance with the agency’s and MCCN policies and procedures.
Strictly follow all agency Performance Standards.
Perform other related work duties as needed or as assigned by supervisor.
Bachelor’s degree in social work, human services, nursing, psychology, sociology, or related field from accredited college/university and at least three years of relevant professional experience. Experience working with individuals with complex LTSS needs a plus. Master’s degree preferred.
Supervisory experience and an ability to manage a team of staff required.
Ability to use Care Management Software and document and coordinate services.
Must be able to perform each essential duty satisfactorily. Organized and efficient. Demonstrates sound judgment and discretion.
Ability to communicate effectively, both verbally and in writing.
Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.
Commitment to MCCN values and mission.
Demonstrated ability to function independently at a high level of competence.
Must possess a valid driver’s license in state of residence and have own means of transportation.
Ability to read and speak English. Fluency in other languages especially Spanish, Portuguese, Cape Verdean Creole, and/or Haitian Creole preferred.