Senior Customer Service Representative

Bank of America - Phoenix, AZ (30+ days ago)3.9


Job Description:
Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills. Typically requires 1 to 3 years of customer services experience.

Required skills:
Must have excellent communication and problem solving skills that will allow the associate to handle more complex call types
Attention to detail, display empathy, team oriented and self starter, attention to detail, ability to work effectively in a high demand environment with changing priorities

Desired skills:
Previous Customer Service experience
Call Center experience

Shift:
1st shift (United States of America)

Hours Per Week:
40