How to Make Your Next Account Representative Hire

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Last updated at 09-17-2020 19:53:38



More than 6,226 companies advertise 32,326 Account Representative jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Account Representative most efficiently.

Hiring Process

In the past quarter, we’ve seen 8,983 job posts from 2,761 employers in the United States. This is a increase of 8.6% compared to the previous quarter. On average, there are 74 Account Representative job seekers for every active Account Representative job, which shows that it is a job seeker's market.

Writing a Job Description

In the past quarter, Customer Service Representative, Sales Representative, Call Center Representative, Administrative Assistant, Receptionist, Account Manager, Inside Sales Representative, Outside Sales Representative, Account Executive, and Delivery Driver seem to be the most sought after jobs amongst the Account Representative candidates in the United States. This is pretty consistent compared to the same data in the last 6 quarters. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Account Representative candidates who are actively applying to jobs in this same period, we see that 5.5% of the active Account Representative candidates have less than 3 years of experience, 12.6% have between 3-5 years of experience, 27.4% have 6-10 years of experience, and 54.5% have over 10 years of experience. The average years of experience has shifted from an estimated 10.5 years to 9.3 years. If you're posting a job in today's market, expect candidates with less experience to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include communication skills, sales, outside sales, retail sales, customer service, bilingualism, Spanish, Microsoft Office, time management, and Microsoft Excel. Demand for windows, writing skills, math, banking, customer service, retail sales, bilingualism, account management, outside sales, and analysis skills has significantly increased. If you are looking for an Account Representative with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 2.1 as many applies as those without it. In the past quarter, less than 43.0% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 110.0%.

Example Account Representative responsibilities

  • Contact and follow up with clients, negotiating contracts or sales and serving as liaisons between client and company
  • Coordinate the details of sales agreements through the company's legal department
  • Check stock performance and product availability to ensure client needs are met
  • Revise agreements as needed due to changes in market conditions or other information gathered during the sales process
  • Prepare checks for payments to clients


Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Account Representative positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: Texas, Florida, California, Illinois, and New York are the states that have the highest demand for Account Representatives. Texas, Florida, California, Illinois, and New York are where most job seekers are searching for Account Representative jobs. If we look at the Account Representative to job ratio, Michigan, Maryland, Washington, Vermont, and Alaska have the lowest number of Account Representative applicants per job. West Virginia, Arkansas, Oklahoma, Maine, and Indiana have the most active Account Representative job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 643,939 job seekers interested in Account Representative opportunities in the United States. That’s a 2.3% decrease compared to the previous quarter with 675,982 active job seekers. Around 5.5% of the active Account Representative candidates have less than 3 years of experience, over 12.6% have between 3-5 years of experience, 27.4% have 6-10 years of experience, and 54.5% have over 10 years of experience. The average experience level of the available Account Representative candidates is 9.3 years. Active candidates in the Account Representative profession most commonly have high school diplomas, followed by bachelor's degrees, associate's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Account Representative candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 3,774 Account Representatives from 1/1/2020 to 6/30/2020, via online employer reviews for companies including PRA Group, GC Services, Mariner Finance, State Farm Mutual Automobile Insurance Company, C3I Solutions, PORTFOLIO RECOVERY ASSOC, America's Car-Mart, Central Research, Inc, ARS National Services, and Cox Communications Inc..

After analyzing post-interview data from Account Representative candidates in the last 6 months, we see more than 36.4% of the candidates self-reported being hired within 1 to 2 days. Around 86.1% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Account Representative candidates are expecting a on-site interview, phone call/screening, background check, and drug test. Most employers do not require a problem solving exercises, written test, or presentation. If you are trying to hire your next Account Representative quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 69.3% of the candidates had a good or great interview experience, and more than 43% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • Why do you want to be an Account Representative?
  • What motivates you?
  • How would your boss and coworkers describe you?
  • Do you prefer working with people or data?
  • What is your biggest weakness?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Account Representative salary offered by employers increased for 1 out of 6 consecutive quarters in the United States. In the last quarter, we see a decrease of 1% from $49,308.91 to $48,827.92 compared to the quarter before, which is on par with the past 6 quarters. For Account Representative positions, the most common benefits job seekers reported being offered by employers include: healthcare insurance by 82.7%, paid time off by 82.7%, dental insurance by 75.3%, a 401k plan by 71.6%, vision insurance by 65.4%, discounts by 23.5%, and stock options/grants by 7.4%. While still relatively rare, more and more employers now offer flexibility benefits, including location variety, maternity leave, sabbaticals, mostly remote, flexible working hours, paternity leave, fully remote, and somewhat remote, to attract and retain Account Representative candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 52.8% of the employers conducted a background check, and 36.9% of the employers conducted a drug test prior to the hiring of their Account Representative candidates.


When you’re ready to hire an Account Representative, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move an Account Representative candidate through the hiring and onboarding process.

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