How to Make Your Next Agent Hire

Get data-driven information to help guide you through the hiring process. Then, when you’re ready, post your job to SimplyHired and reach top candidates from all across the web.

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Last updated at 09-17-2020 9:48:50



More than 4,172 companies advertise 26,359 Agent jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Agent most efficiently.

Hiring Process

In the past quarter, we’ve seen 6,812 job posts from 1,344 employers in the United States. This is a decrease of 32.3% compared to the previous quarter. On average, there are 159 Agent job seekers for every active Agent job, which shows that it is an employer's market.

Writing a Job Description

In the past quarter, Customer Service Representative, Call Center Representative, Receptionist, Delivery Driver, Warehouse Worker, Administrative Assistant, Sales Representative, Retail Sales Associate, Front Desk Agent, and Insurance Agent seem to be the most sought after jobs amongst the Agent candidates in the United States. This is pretty consistent compared to the same data in the last 6 quarters. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Agent candidates who are actively applying to jobs in this same period, we see that 13.1% of the active Agent candidates have less than 3 years of experience, 20.6% have between 3-5 years of experience, 28.3% have 6-10 years of experience, and 38.0% have over 10 years of experience. The average years of experience has shifted from an estimated 8.6 years to 8.9 years. If you're posting a job in today's market, expect candidates with about the same experience level to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include communication skills, customer service, counterintelligence, negotiation, computer skills, sales, Microsoft Office, Microsoft Excel, English, and Microsoft Word. Demand for English, writing skills, computer literacy, typing, Microsoft Excel, Spanish, data entry, organizational skills, analysis skills, and Microsoft Powerpoint has significantly increased. If you are looking for an Agent with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 3.1 as many applies as those without it. In the past quarter, less than 41.8% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 210.0%.

Example Agent responsibilities

  • Ensure that the company's interests are protected at all times
  • Develop a relationship with a resident by scheduling regular visits
  • Know the resident's general information (e.g., employment, marital status, privacy preferences, etc.)
  • Protect the rental units and contents in order to reduce the risk of vandalism and theft (e.g., don't give keys to strangers)
  • Troubleshoot problems such as noise complaints from neighbors or friends of the residents, and excessive traffic in and out of the rental units


Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Agent positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: California, Florida, Texas, New York, and Georgia are the states that have the highest demand for Agents. Florida, California, Texas, Georgia, and New York are where most job seekers are searching for Agent jobs. If we look at the Agent to job ratio, Montana, South Dakota, California, Maine, and North Dakota have the lowest number of Agent applicants per job. Vermont, Hawaii, Massachusetts, Georgia, and Maryland have the most active Agent job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 1,080,227 job seekers interested in Agent opportunities in the United States. That’s a 4.7% decrease compared to the previous quarter with 1,133,892 active job seekers. Around 13.1% of the active Agent candidates have less than 3 years of experience, over 20.6% have between 3-5 years of experience, 28.3% have 6-10 years of experience, and 38.0% have over 10 years of experience. The average experience level of the available Agent candidates is 8.9 years. Active candidates in the Agent profession most commonly have high school diplomas, followed by bachelor's degrees, associate's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Agent candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 32,233 Agents from 1/1/2020 to 6/30/2020, via online employer reviews for companies including Teleperformance,, Caption Call, American Income Life, Best Buy, New York Life, Onet, Securitas, Enterprise Holdings, and Swissport International Ltd..

After analyzing post-interview data from Agent candidates in the last 6 months, we see more than 44.8% of the candidates self-reported being hired within 1 to 2 days. Around 83.4% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Agent candidates are expecting a on-site interview, phone call/screening, written test, and presentation. Most employers do not require a background check, problem solving exercises, or they have no interview. If you are trying to hire your next Agent quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 66.9% of the candidates had a good or great interview experience, and more than 45% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • What are your strengths and weaknesses?
  • How do you sell?
  • How should an organization prepare strategy to compete in a global market?
  • What is the difference of selling to companies versus individuals?
  • How to handle rejection? What is your salary expectation?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Agent salary offered by employers increased for 3 out of 6 consecutive quarters in the United States. In the last quarter, we see a decrease of 0% from $61,198.49 to $61,274.33 compared to the quarter before, which is on par with the past 6 quarters. For Agent positions, the most common benefits job seekers reported being offered by employers include: healthcare insurance by 60.5%, paid time off by 56.2%, dental insurance by 53.0%, vision insurance by 48.1%, a 401k plan by 44.4%, discounts by 33.6%, and stock options/grants by 13.0%. While still relatively rare, more and more employers now offer flexibility benefits, including mostly remote, sabbaticals, flexible working hours, somewhat remote, paternity leave, maternity leave, fully remote, and location variety, to attract and retain Agent candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 16.9% of the employers conducted a background check, and 6.3% of the employers conducted a drug test prior to the hiring of their Agent candidates.


When you’re ready to hire an Agent, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move an Agent candidate through the hiring and onboarding process.

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