How to Make Your Next Care Coordinator Hire

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Last updated at 09-17-2020 15:16:47

Overview

Methodology

More than 6,542 companies advertise 103,361 Care Coordinator jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Care Coordinator most efficiently.

Hiring Process

In the past quarter, we’ve seen 10,150 job posts from 3,037 employers in the United States. This is a decrease of 60.4% compared to the previous quarter. On average, there are 101 Care Coordinator job seekers for every active Care Coordinator job, which shows that it is an employer's market.

Writing a Job Description

In the past quarter, Customer Service Representative, Case Manager, Care Coordinator, Licensed Practical Nurse, Registered Nurse, Administrative Assistant, Receptionist, Social Worker, Patient Coordinator, and Call Center Representative seem to be the most sought after jobs amongst the Care Coordinator candidates in the United States. This differs from the last six quarters, where the most popular titles were: Case Manager, Customer Service Representative, Care Coordinator, Administrative Assistant, Licensed Practical Nurse, Receptionist, Social Worker, Registered Nurse, Patient Coordinator, and Mental Health Technician. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Care Coordinator candidates who are actively applying to jobs in this same period, we see that 4.7% of the active Care Coordinator candidates have less than 3 years of experience, 11.1% have between 3-5 years of experience, 29.2% have 6-10 years of experience, and 55.0% have over 10 years of experience. The average years of experience has shifted from an estimated 10.5 years to 9.7 years. If you're posting a job in today's market, expect candidates with about the same experience level to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include communication skills, Microsoft Office, Microsoft Excel, computer skills, case management, home care, Microsoft Word, customer service, bilingualism, and Spanish. Demand for documentation review, medicare, addiction counseling, writing skills, windows, administrative experience, data entry, negotiation, case management, and Microsoft Powerpoint has significantly increased. If you are looking for a Care Coordinator with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 1.5 as many applies as those without it. In the past quarter, less than 17.4% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 50.0%.

Example Care Coordinator responsibilities

  • Advocating for clients and planning care
  • Setting up appointments with medical specialists for clients
  • Coordinating and scheduling healthcare appointments and transportation, including medical, dental, social services, etc.
  • Many entry-level jobs for receptionists do not require degrees. Instead, a certificate program in office procedure or medical billing can be used to gain employment. These programs are typically offered through vocational schools, community colleges or online. Also, prior experience working as a receptionist can sometimes substitute for a certificate or degree program.
  • Many representatives work towards completing a bachelor's degree if they are aspiring to have more control over their career path. They may seek out work in the healthcare field, focusing on law or patients' rights advocacy.

Recruiting

Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Care Coordinator positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: California, New York, Florida, Texas, and North Carolina are the states that have the highest demand for Care Coordinators. New York, Florida, California, Texas, and North Carolina are where most job seekers are searching for Care Coordinator jobs. If we look at the Care Coordinator to job ratio, New Mexico, Alaska, Kansas, Oklahoma, and Montana have the lowest number of Care Coordinator applicants per job. South Dakota, Louisiana, Nebraska, Delaware, and Nevada have the most active Care Coordinator job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 983,058 job seekers interested in Care Coordinator opportunities in the United States. That’s a 12.7% increase compared to the previous quarter with 906,063 active job seekers. Around 4.7% of the active Care Coordinator candidates have less than 3 years of experience, over 11.1% have between 3-5 years of experience, 29.2% have 6-10 years of experience, and 55.0% have over 10 years of experience. The average experience level of the available Care Coordinator candidates is 9.7 years. Active candidates in the Care Coordinator profession most commonly have bachelor's degrees, followed by high school diplomas, associate's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Care Coordinator candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 4,713 Care Coordinators from 1/1/2020 to 6/30/2020, via online employer reviews for companies including Newport Healthcare, Brookdale Senior Living, UnitedHealth Group, One Call, Summit Community Care, NaviHealth, Comfort Keepers, New Horizon Counseling Center, Optum, and WellCare.

After analyzing post-interview data from Care Coordinator candidates in the last 6 months, we see more than 43.1% of the candidates self-reported being hired within 1 to 2 days. Around 80.7% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Care Coordinator candidates are expecting a on-site interview, background check, phone call/screening, and drug test. Most employers do not require a problem solving exercises or written test. If you are trying to hire your next Care Coordinator quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 67.0% of the candidates had a good or great interview experience, and more than 44% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • Why are you interested in this position?
  • Explain your background experience and how it qualifies you for the job?
  • Who would you report to and what is their role?
  • What is the company’s vision for the future?
  • What important issues will affect this position over the next two to five years?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Care Coordinator salary offered by employers increased for 3 out of 6 consecutive quarters in the United States. In the last quarter, we see a decrease of 1% from $54,821.36 to $54,501.38 compared to the quarter before, which is on par with the past 6 quarters. For Care Coordinator positions, the most common benefits job seekers reported being offered by employers include: paid time off by 85.0%, healthcare insurance by 84.4%, dental insurance by 79.4%, vision insurance by 72.8%, a 401k plan by 63.1%, discounts by 29.7%, and stock options/grants by 11.4%. While still relatively rare, more and more employers now offer flexibility benefits, including mostly remote, sabbaticals, location variety, somewhat remote, fully remote, flexible working hours, paternity leave, and maternity leave, to attract and retain Care Coordinator candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 49.2% of the employers conducted a background check, and 25.3% of the employers conducted a drug test prior to the hiring of their Care Coordinator candidates.

Onboarding

When you’re ready to hire a Care Coordinator, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Care Coordinator candidate through the hiring and onboarding process.

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