How to Make Your Next Case Manager Hire

Get data-driven information to help guide you through the hiring process. Then, when you’re ready, post your job to SimplyHired and reach top candidates from all across the web.

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Last updated at 09-15-2020 10:55:47



More than 14,090 companies advertise 102,793 Case Manager jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Case Manager most efficiently.

Hiring Process

In the past quarter, we’ve seen 31,272 job posts from 7,208 employers in the United States. This is a increase of 11.3% compared to the previous quarter. On average, there are 69 Case Manager job seekers for every active Case Manager job, which shows that it is a job seeker's market.

Writing a Job Description

In the past quarter, Case Manager, Social Worker, Customer Service Representative, Registered Nurse, Administrative Assistant, Mental Health Technician, Receptionist, Call Center Representative, Counselor, and Care Coordinator seem to be the most sought after jobs amongst the Case Manager candidates in the United States. This differs from the last six quarters, where the most popular titles were: Case Manager, Social Worker, Customer Service Representative, Administrative Assistant, Registered Nurse, Mental Health Technician, Receptionist, Counselor, Care Coordinator, and Service Coordinator. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Case Manager candidates who are actively applying to jobs in this same period, we see that 5.2% of the active Case Manager candidates have less than 3 years of experience, 11.2% have between 3-5 years of experience, 27.4% have 6-10 years of experience, and 56.2% have over 10 years of experience. The average years of experience has shifted from an estimated 10.3 years to 10.0 years. If you're posting a job in today's market, expect candidates with about the same experience level to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include case management, communication skills, bilingualism, computer skills, Spanish, English, Microsoft Excel, Microsoft Office, Microsoft Word, and multilingual. Demand for teaching, documentation review, medicare, senior care, addiction counseling, hospital experience, writing skills, case management, medical records, and hipaa has significantly increased. If you are looking for a Case Manager with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 1.2 as many applies as those without it. In the past quarter, less than 25.1% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 20.0%.

Example Case Manager responsibilities

  • Screen patients over phone or computer to evaluate their eligibility and provide tips regarding how to plan a more healthy lifestyle
  • Plan and coordinate appointments with healthcare providers, such as general practitioners, psychologists, physical therapists, dentists, specialists and more
  • Review patient records and insurance information and assist with customer service
  • Assess the need for counseling services to either supplement or replace medical treatments
  • Visit clients' homes or businesses and evaluate their safety environment


Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Case Manager positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: California, New York, Florida, Texas, and Pennsylvania are the states that have the highest demand for Case Managers. California, New York, Florida, Texas, and Pennsylvania are where most job seekers are searching for Case Manager jobs. If we look at the Case Manager to job ratio, Indiana, New York, New Mexico, Massachusetts, and Alaska have the lowest number of Case Manager applicants per job. North Carolina, Louisiana, Delaware, Georgia, and Nevada have the most active Case Manager job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 2,096,296 job seekers interested in Case Manager opportunities in the United States. That’s a 24.5% increase compared to the previous quarter with 1,727,504 active job seekers. Around 5.2% of the active Case Manager candidates have less than 3 years of experience, over 11.2% have between 3-5 years of experience, 27.4% have 6-10 years of experience, and 56.2% have over 10 years of experience. The average experience level of the available Case Manager candidates is 10.0 years. Active candidates in the Case Manager profession most commonly have bachelor's degrees, followed by master's degrees, associate's degrees, and high school diplomas. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Case Manager candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 18,187 Case Managers from 1/1/2020 to 6/30/2020, via online employer reviews for companies including The Salvation Army, Volunteers of America, Catholic Charities, UnitedHealth Group, Endeavors, Aetna, BCFS, Humana, Indiana Department of Child Services, and ResCare.

After analyzing post-interview data from Case Manager candidates in the last 6 months, we see more than 30.1% of the candidates self-reported being hired within 1 to 2 days. Around 78.0% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Case Manager candidates are expecting a on-site interview, background check, phone call/screening, and group interview. Most employers do not require a problem solving exercises, written test, or presentation. If you are trying to hire your next Case Manager quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 65.6% of the candidates had a good or great interview experience, and more than 39% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • What are your strengths and weaknesses?
  • Is there anything that would be an obstacle in performing the duties of a case manager?
  • Describe a situation where you helped a co-worker solve a problem.
  • How do you handle conflict with other workers?
  • Tell me about a time when you had to work on a project by yourself and how you did it.

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Case Manager salary offered by employers increased for 3 out of 6 consecutive quarters in the United States. In the last quarter, we see a decrease of 3% from $48,937.0 to $47,634.77 compared to the quarter before, which is on par with the past 6 quarters. For Case Manager positions, the most common benefits job seekers reported being offered by employers include: healthcare insurance by 84.2%, paid time off by 79.2%, dental insurance by 76.7%, vision insurance by 70.1%, a 401k plan by 58.4%, discounts by 20.0%, and stock options/grants by 7.9%. While still relatively rare, more and more employers now offer flexibility benefits, including somewhat remote, sabbaticals, flexible working hours, fully remote, location variety, maternity leave, mostly remote, and paternity leave, to attract and retain Case Manager candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 53.3% of the employers conducted a background check, and 31.6% of the employers conducted a drug test prior to the hiring of their Case Manager candidates.


When you’re ready to hire a Case Manager, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Case Manager candidate through the hiring and onboarding process.

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