How to Make Your Next Clerk Hire

Get data-driven information to help guide you through the hiring process. Then, when you’re ready, post your job to SimplyHired and reach top candidates from all across the web.

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Last updated at 09-17-2020 9:15:17

Overview

Methodology

More than 9,764 companies advertise 61,573 Clerk jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Clerk most efficiently.

Hiring Process

In the past quarter, we’ve seen 18,982 job posts from 3,870 employers in the United States. This is a increase of 35.6% compared to the previous quarter. On average, there are 104 Clerk job seekers for every active Clerk job, which shows that it is an employer's market.

Writing a Job Description

In the past quarter, Customer Service Representative, Administrative Assistant, Receptionist, Warehouse Worker, Retail Sales Associate, Delivery Driver, Call Center Representative, Data Entry Clerk, Front Desk Agent, and Office Assistant seem to be the most sought after jobs amongst the Clerk candidates in the United States. This is pretty consistent compared to the same data in the last 6 quarters. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Clerk candidates who are actively applying to jobs in this same period, we see that 16.9% of the active Clerk candidates have less than 3 years of experience, 17.8% have between 3-5 years of experience, 25.5% have 6-10 years of experience, and 39.8% have over 10 years of experience. The average years of experience has shifted from an estimated 9.8 years to 10.1 years. If you're posting a job in today's market, expect candidates with about the same experience level to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include communication skills, English, customer service, basic math, Microsoft Excel, computer skills, Microsoft Office, Microsoft Word, forklift, and time management. Demand for forklift, writing skills, computer literacy, warehouse experience, cashiering, Microsoft Excel, computer skills, customer service, communication skills, and cash handling has significantly increased. If you are looking for a Clerk with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 1.2 as many applies as those without it. In the past quarter, less than 18.1% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 20.0%.

Example Clerk responsibilities

  • Answer and route telephone calls
  • Prepare and sort mail
  • Respond to inquiries from customers, residents, or other contacts
  • Run errands to deliver items to customers or follow-up on a customer order
  • Create and maintain records of incidents or correspondence

Recruiting

Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Clerk positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: California, Texas, New York, Florida, and Georgia are the states that have the highest demand for Clerks. California, Texas, New York, Georgia, and Florida are where most job seekers are searching for Clerk jobs. If we look at the Clerk to job ratio, Minnesota, North Dakota, Nebraska, Iowa, and South Dakota have the lowest number of Clerk applicants per job. Alabama, Maryland, Arkansas, Louisiana, and Mississippi have the most active Clerk job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 1,967,808 job seekers interested in Clerk opportunities in the United States. That’s a 36.4% increase compared to the previous quarter with 1,442,987 active job seekers. Around 16.9% of the active Clerk candidates have less than 3 years of experience, over 17.8% have between 3-5 years of experience, 25.5% have 6-10 years of experience, and 39.8% have over 10 years of experience. The average experience level of the available Clerk candidates is 10.1 years. Active candidates in the Clerk profession most commonly have high school diplomas, followed by associate's degrees, bachelor's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Clerk candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 18,443 Clerks from 1/1/2020 to 6/30/2020, via online employer reviews for companies including United States Postal Service, QuikTrip, Kroger Stores, U.S. Census Bureau, Safeway, Fred Meyer, Hy-Vee, Inc., WinCo Foods, UPS, and Lowe's.

After analyzing post-interview data from Clerk candidates in the last 6 months, we see more than 44.0% of the candidates self-reported being hired within 1 to 2 days. Around 85.8% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Clerk candidates are expecting a on-site interview, background check, phone call/screening, and written test. Most employers do not require a drug test or problem solving exercises. If you are trying to hire your next Clerk quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 69.2% of the candidates had a good or great interview experience, and more than 43% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • Why do you want to be a Clerk?
  • Why do you think you’d be good at the job?
  • Tell me about yourself.
  • What was the last book that you read? What did you like or dislike about it?
  • What are your hobbies and interests?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Clerk salary offered by employers increased for 3 out of 6 consecutive quarters in the United States. In the last quarter, we see a increase of 1% from $37,053.55 to $37,277.39 compared to the quarter before, which is on par with the past 6 quarters. For Clerk positions, the most common benefits job seekers reported being offered by employers include: healthcare insurance by 68.3%, paid time off by 65.1%, dental insurance by 61.6%, vision insurance by 54.9%, a 401k plan by 50.5%, discounts by 37.7%, and stock options/grants by 12.0%. While still relatively rare, more and more employers now offer flexibility benefits, including mostly remote, sabbaticals, flexible working hours, somewhat remote, paternity leave, maternity leave, fully remote, and location variety, to attract and retain Clerk candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 32.8% of the employers conducted a background check, and 18.2% of the employers conducted a drug test prior to the hiring of their Clerk candidates.

Onboarding

When you’re ready to hire a Clerk, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Clerk candidate through the hiring and onboarding process.

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