How to Make Your Next Closer Hire

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Last updated at 09-18-2020 20:02:06

Overview

Methodology

More than 2,253 companies advertise 11,416 Closer jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Closer most efficiently.

Hiring Process

In the past quarter, we’ve seen 4,516 job posts from 1,081 employers in the United States. This is a increase of 16.9% compared to the previous quarter. On average, there are 81 Closer job seekers for every active Closer job, which shows that it is a job seeker's market.

Writing a Job Description

In the past quarter, Customer Service Representative, Mortgage Closer, Loan Processor, Sales Representative, Warehouse Worker, Administrative Assistant, Call Center Representative, Retail Sales Associate, Closer, and Receptionist seem to be the most sought after jobs amongst the Closer candidates in the United States. This is pretty consistent compared to the same data in the last 6 quarters. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Closer candidates who are actively applying to jobs in this same period, we see that 18.5% of the active Closer candidates have less than 3 years of experience, 18.1% have between 3-5 years of experience, 22.4% have 6-10 years of experience, and 41.0% have over 10 years of experience. The average years of experience has shifted from an estimated 13.6 years to 12.1 years. If you're posting a job in today's market, expect candidates with less experience to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include communication skills, customer service, Microsoft Office, time management, fair housing regulations, computer skills, Microsoft Excel, Microsoft Word, English, and Microsoft Outlook. Demand for math, loan processing, organizational skills, computer skills, customer service, Microsoft Excel, fair housing regulations, English, Microsoft Word, and communication skills has significantly increased. If you are looking for a Closer with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 1.1 as many applies as those without it. In the past quarter, less than 32.7% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 10.0%.

Example Closer responsibilities

  • Develop and schedule patients for procedures or appointments
  • Communicate with staff and manage patients' case files
  • Collect patients' payments in person or over the phone
  • Coordinate follow-up care with other medical professionals, such as psychiatrists or therapists
  • Refer clients to other professionals who can meet their needs when it is beyond the scope of a psychiatrist's work

Recruiting

Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Closer positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: Florida, California, Texas, Illinois, and Georgia are the states that have the highest demand for Closers. Florida, California, Texas, Illinois, and Georgia are where most job seekers are searching for Closer jobs. If we look at the Closer to job ratio, Vermont, Pennsylvania, Mississippi, Maine, and Louisiana have the lowest number of Closer applicants per job. Montana, West Virginia, Colorado, Minnesota, and Rhode Island have the most active Closer job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 362,442 job seekers interested in Closer opportunities in the United States. That’s a 5.9% decrease compared to the previous quarter with 389,442 active job seekers. Around 18.5% of the active Closer candidates have less than 3 years of experience, over 18.1% have between 3-5 years of experience, 22.4% have 6-10 years of experience, and 41.0% have over 10 years of experience. The average experience level of the available Closer candidates is 12.1 years. Active candidates in the Closer profession most commonly have high school diplomas, followed by bachelor's degrees, associate's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Closer candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 1,205 Closers from 1/1/2020 to 6/30/2020, via online employer reviews for companies including Burger King, Subway, McDonald's, The Wendy's Company, Taco Bell, United Shore, Dunkin' Donuts, Arby's, Chicago Title Insurance Company, and Little Caesars.

After analyzing post-interview data from Closer candidates in the last 6 months, we see more than 64.7% of the candidates self-reported being hired within 1 to 2 days. Around 93.6% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Closer candidates are expecting a on-site interview, phone call/screening, background check, and written test. Most employers do not require a group interview, problem solving exercises, or presentation. If you are trying to hire your next Closer quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 68.8% of the candidates had a good or great interview experience, and more than 57% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • What experience do you have in this field?
  • How do you personally handle stress?
  • When something has not gone well with a customer, how do you approach it?
  • Tell me an example of when you had to deal with difficult customers.
  • What would your previous manager say about you?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Closer salary offered by employers increased for 2 out of 6 consecutive quarters in the United States. In the last quarter, we see a decrease of 2% from $73,773.3 to $71,981.96 compared to the quarter before, which is on par with the past 6 quarters. For Closer positions, the most common benefits job seekers reported being offered by employers include: healthcare insurance by 57.1%, paid time off by 57.1%, dental insurance by 50.0%, vision insurance by 42.9%, discounts by 42.9%, a 401k plan by 35.7%, and stock options/grants by 0.0%. While still relatively rare, more and more employers now offer flexibility benefits, including mostly remote, location variety, paternity leave, maternity leave, flexible working hours, sabbaticals, somewhat remote, and fully remote, to attract and retain Closer candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 28.3% of the employers conducted a background check, and 12.0% of the employers conducted a drug test prior to the hiring of their Closer candidates.

Onboarding

When you’re ready to hire a Closer, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Closer candidate through the hiring and onboarding process.

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