How to Make Your Next Community Manager Hire

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Last updated at 09-16-2020 18:58:31

Overview

Methodology

More than 5,519 companies advertise 37,932 Community Manager jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Community Manager most efficiently.

Hiring Process

In the past quarter, we’ve seen 11,024 job posts from 2,212 employers in the United States. This is a increase of 13.8% compared to the previous quarter. On average, there are 90 Community Manager job seekers for every active Community Manager job, which shows that it is a job seeker's market.

Writing a Job Description

In the past quarter, Property Manager, Community Manager, Assistant Property Manager, Customer Service Representative, Administrative Assistant, Office Manager, Receptionist, Leasing Consultant, Regional Manager, and Apartment Manager seem to be the most sought after jobs amongst the Community Manager candidates in the United States. This is pretty consistent compared to the same data in the last 6 quarters. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Community Manager candidates who are actively applying to jobs in this same period, we see that 4.5% of the active Community Manager candidates have less than 3 years of experience, 9.8% have between 3-5 years of experience, 27.2% have 6-10 years of experience, and 58.4% have over 10 years of experience. The average years of experience has shifted from an estimated 11.6 years to 11.4 years. If you're posting a job in today's market, expect candidates with about the same experience level to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include communication skills, property management, Microsoft Excel, customer service, Microsoft Office, Microsoft Word, fair housing regulations, yardi, computer skills, and lihtc. Demand for onesite, math, fair housing regulations, cost control, English, windows, project management, budgeting, writing skills, and data collection has significantly increased. If you are looking for a Community Manager with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 1.3 as many applies as those without it. In the past quarter, less than 22.3% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 30.0%.

Example Community Manager responsibilities

  • Answer people who ask for information about the community
  • Check whether the community has reached capacity
  • Distribute information about community policies and events
  • Guide new residents through their first days with the community
  • Serve as a member of the town or city council

Recruiting

Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Community Manager positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: California, Texas, Florida, Washington, and North Carolina are the states that have the highest demand for Community Managers. California, Texas, Florida, North Carolina, and Washington are where most job seekers are searching for Community Manager jobs. If we look at the Community Manager to job ratio, Colorado, Minnesota, Washington, Texas, and Arizona have the lowest number of Community Manager applicants per job. Vermont, Delaware, Maine, Louisiana, and Hawaii have the most active Community Manager job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 979,991 job seekers interested in Community Manager opportunities in the United States. That’s a 10.6% increase compared to the previous quarter with 893,397 active job seekers. Around 4.5% of the active Community Manager candidates have less than 3 years of experience, over 9.8% have between 3-5 years of experience, 27.2% have 6-10 years of experience, and 58.4% have over 10 years of experience. The average experience level of the available Community Manager candidates is 11.4 years. Active candidates in the Community Manager profession most commonly have bachelor's degrees, followed by high school diplomas, associate's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Community Manager candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 4,738 Community Managers from 1/1/2020 to 6/30/2020, via online employer reviews for companies including Greystar Property Management, Regus, FirstService Residential, Redstone Residential, RHP Properties, American Cancer Society, Associa, Hawthorne Residential Partners, Enlivant, and Dominium Management Services, LLC.

After analyzing post-interview data from Community Manager candidates in the last 6 months, we see more than 37.1% of the candidates self-reported being hired within 1 to 2 days. Around 85.2% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Community Manager candidates are expecting a on-site interview, phone call/screening, background check, and presentation. Most employers do not require a drug test, problem solving exercises, or written test. If you are trying to hire your next Community Manager quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 67.6% of the candidates had a good or great interview experience, and more than 39% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • How do you evaluate new investments for your community?
  • What inspired you to work in this field?
  • How do you handle the community when you are away on vacation/with sick leave?
  • Describe a particular incident or an ongoing problem in your community. Tell us how you handled the situation.
  • How do you motivate your community members?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Community Manager salary offered by employers increased for 2 out of 6 consecutive quarters in the United States. In the last quarter, we see a decrease of 2% from $54,195.16 to $53,359.59 compared to the quarter before, which is on par with the past 6 quarters. For Community Manager positions, the most common benefits job seekers reported being offered by employers include: healthcare insurance by 86.4%, paid time off by 79.7%, dental insurance by 72.9%, vision insurance by 70.3%, a 401k plan by 66.1%, discounts by 33.1%, and stock options/grants by 5.1%. While still relatively rare, more and more employers now offer flexibility benefits, including maternity leave, location variety, paternity leave, sabbaticals, somewhat remote, flexible working hours, mostly remote, and fully remote, to attract and retain Community Manager candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 35.8% of the employers conducted a background check, and 20.6% of the employers conducted a drug test prior to the hiring of their Community Manager candidates.

Onboarding

When you’re ready to hire a Community Manager, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Community Manager candidate through the hiring and onboarding process.

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