How to Make Your Next Concierge Hire

Get data-driven information to help guide you through the hiring process. Then, when you’re ready, post your job to SimplyHired and reach top candidates from all across the web.

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Last updated at 09-16-2020 17:20:01

Overview

Methodology

More than 5,508 companies advertise 33,590 Concierge jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Concierge most efficiently.

Hiring Process

In the past quarter, we’ve seen 10,135 job posts from 2,422 employers in the United States. This is a increase of 29.4% compared to the previous quarter. On average, there are 121 Concierge job seekers for every active Concierge job, which shows that it is an employer's market.

Writing a Job Description

In the past quarter, Customer Service Representative, Receptionist, Front Desk Agent, Concierge, Administrative Assistant, Security Officer, Call Center Representative, Delivery Driver, Warehouse Worker, and Retail Sales Associate seem to be the most sought after jobs amongst the Concierge candidates in the United States. This differs from the last six quarters, where the most popular titles were: Customer Service Representative, Receptionist, Front Desk Agent, Concierge, Administrative Assistant, Security Officer, Call Center Representative, Guest Service Agent, Office Assistant, and Retail Sales Associate. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Concierge candidates who are actively applying to jobs in this same period, we see that 8.7% of the active Concierge candidates have less than 3 years of experience, 19.1% have between 3-5 years of experience, 31.0% have 6-10 years of experience, and 41.2% have over 10 years of experience. The average years of experience has shifted from an estimated 9.2 years to 8.9 years. If you're posting a job in today's market, expect candidates with about the same experience level to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include customer service, communication skills, Microsoft Excel, Microsoft Office, Microsoft Word, English, hospitality, Microsoft Outlook, computer skills, and bilingual. Demand for writing skills, Spanish, computer literacy, intake, bilingualism, English, databases, motivational interviewing, multilingualism, and typing has significantly increased. If you are looking for a Concierge with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 2.0 as many applies as those without it. In the past quarter, less than 22.8% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 100.0%.

Example Concierge responsibilities

  • Welcome guests and visitors
  • Assist with making reservations and plan itineraries
  • Provide directions
  • Handle reservations, including seating arrangements in restaurants, obtaining show tickets, and arranging transportation
  • Provide information to guests about facilities and services

Recruiting

Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Concierge positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: California, Florida, Texas, New York, and Illinois are the states that have the highest demand for Concierges. Florida, California, Texas, New York, and Illinois are where most job seekers are searching for Concierge jobs. If we look at the Concierge to job ratio, Michigan, Wyoming, Kansas, Iowa, and Montana have the lowest number of Concierge applicants per job. Nevada, South Carolina, Oklahoma, Rhode Island, and North Carolina have the most active Concierge job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 1,225,772 job seekers interested in Concierge opportunities in the United States. That’s a 41.6% increase compared to the previous quarter with 865,803 active job seekers. Around 8.7% of the active Concierge candidates have less than 3 years of experience, over 19.1% have between 3-5 years of experience, 31.0% have 6-10 years of experience, and 41.2% have over 10 years of experience. The average experience level of the available Concierge candidates is 8.9 years. Active candidates in the Concierge profession most commonly have high school diplomas, followed by bachelor's degrees, associate's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Concierge candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 6,651 Concierges from 1/1/2020 to 6/30/2020, via online employer reviews for companies including NFC Amenity Management, Planned Companies, Marriott International, Inc., Aetna, Sunrise Senior Living, Brookdale Senior Living, The Ritz-Carlton, THE WOODHOUSE DAY SPA, Aspire Lifestyles, and FirstService Residential.

After analyzing post-interview data from Concierge candidates in the last 6 months, we see more than 40.9% of the candidates self-reported being hired within 1 to 2 days. Around 86.7% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Concierge candidates are expecting a on-site interview, phone call/screening, background check, and problem solving exercises. Most employers do not require a drug test, written test, or presentation. If you are trying to hire your next Concierge quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 72.3% of the candidates had a good or great interview experience, and more than 40% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • What is your most proud/happiest moment at work?
  • What is your greatest accomplishment?
  • How would you take care of a customer that needs to go to the doctor?
  • What is the biggest challenge you faced on the job and how did you handle it?
  • Describe a situation where you used good judgment.

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Concierge salary offered by employers increased for 2 out of 6 consecutive quarters in the United States. In the last quarter, we see a increase of 6% from $39,099.0 to $41,426.29 compared to the quarter before, which is the biggest increase in the past 6 quarters. For Concierge positions, the most common benefits job seekers reported being offered by employers include: healthcare insurance by 62.1%, paid time off by 56.8%, dental insurance by 53.1%, vision insurance by 46.3%, a 401k plan by 46.0%, discounts by 40.4%, and stock options/grants by 9.0%. While still relatively rare, more and more employers now offer flexibility benefits, including sabbaticals, fully remote, paternity leave, location variety, flexible working hours, mostly remote, maternity leave, and somewhat remote, to attract and retain Concierge candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 36.4% of the employers conducted a background check, and 17.4% of the employers conducted a drug test prior to the hiring of their Concierge candidates.

Onboarding

When you’re ready to hire a Concierge, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Concierge candidate through the hiring and onboarding process.

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