How to Make Your Next Contact Tracer Hire

Get data-driven information to help guide you through the hiring process. Then, when you’re ready, post your job to SimplyHired and reach top candidates from all across the web.

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Last updated at 09-15-2020 15:35:32

Overview

Methodology

More than 535 companies advertise 2,748 Contact Tracer jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Contact Tracer most efficiently.

Hiring Process

In the past quarter, we’ve seen 1,965 job posts from 488 employers in the United States. This is a increase of 78.5% compared to the previous quarter. On average, there are 953 Contact Tracer job seekers for every active Contact Tracer job, which shows that it is an employer's market.

Writing a Job Description

In the past quarter, Customer Service Representative, Contact Tracer, Call Center Representative, Administrative Assistant, Receptionist, Medical Assistant, Data Entry Clerk, Sales Representative, Case Manager, and Public Health Nurse seem to be the most sought after jobs amongst the Contact Tracer candidates in the United States. This differs from the last six quarters, where the most popular titles were: Customer Service Representative, Contact Tracer, Call Center Representative, Administrative Assistant, Receptionist, Medical Assistant, Data Entry Clerk, Sales Representative, Front Desk Agent, and Case Manager. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Contact Tracer candidates who are actively applying to jobs in this same period, we see that 12.5% of the active Contact Tracer candidates have less than 3 years of experience, 24.8% have between 3-5 years of experience, 30.2% have 6-10 years of experience, and 32.5% have over 10 years of experience. The average years of experience has shifted from an estimated 10.8 years to 9.7 years. If you're posting a job in today's market, expect candidates with less experience to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include communication skills, English, Spanish, bilingualism, public health, customer service, interviewing, Microsoft Excel, multilingualism, and computer skills. Demand for communication skills has significantly increased. If you are looking for a Contact Tracer with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 0.5 as many applies as those without it. In the past quarter, less than 41.6% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately -50.0%.

Example Contact Tracer responsibilities

  • Interviewing customers to verify or update contact information for possible followup by a company sales representative
  • Exchanging and verifying contact information with the firm's other branches or its customers via email, phone, fax, or mail
  • Obtaining order and payment information from customers or completing a cash sale

Recruiting

Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Contact Tracer positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: Florida, Illinois, Texas, Pennsylvania, and California are the states that have the highest demand for Contact Tracers. Florida, Illinois, Texas, California, and Pennsylvania are where most job seekers are searching for Contact Tracer jobs. If we look at the Contact Tracer to job ratio, Wyoming, Delaware, Maine, West Virginia, and South Dakota have the lowest number of Contact Tracer applicants per job. Georgia, Nebraska, Minnesota, Michigan, and Maryland have the most active Contact Tracer job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 1,873,379 job seekers interested in Contact Tracer opportunities in the United States. That’s a 130.5% increase compared to the previous quarter with 812,748 active job seekers. Around 12.5% of the active Contact Tracer candidates have less than 3 years of experience, over 24.8% have between 3-5 years of experience, 30.2% have 6-10 years of experience, and 32.5% have over 10 years of experience. The average experience level of the available Contact Tracer candidates is 9.7 years. Active candidates in the Contact Tracer profession most commonly have high school diplomas, followed by bachelor's degrees, associate's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Contact Tracer candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 259 Contact Tracers from 1/1/2020 to 6/30/2020, via online employer reviews for companies including Favorite Healthcare Staffing, UTRGV, Apex Systems, Insight Global, Sitel, NORC at the University of Chicago, UnitedHealth Group, Public Consulting Group, Tad PGS, Inc, and Express Employment Professionals.

After analyzing post-interview data from Contact Tracer candidates in the last 6 months, we see more than 45.8% of the candidates self-reported being hired within 1 to 2 days. Around 87.5% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Contact Tracer candidates are expecting a phone call/screening, background check, problem solving exercises, and they have no interview. Most employers do not require a drug test or on-site interview. If you are trying to hire your next Contact Tracer quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 78.6% of the candidates had a good or great interview experience, and more than 68% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • Why are you interested in this position?
  • Describe your communication style?
  • Why are you a good fit for this position?
  • Tell me about a time you used your customer service skills.
  • Where do you see yourself in 5 years?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Contact Tracer salary offered by employers increased for 0 out of 6 consecutive quarters in the United States. In the last quarter, we see a decrease of 6% from $56,880.94 to $53,718.72 compared to the quarter before, which is the smallest decrease in the past 6 quarters. For Contact Tracer positions, the most common benefits job seekers reported being offered by employers include: a 401k plan, healthcare insurance, dental insurance, paid time off, stock options/grants, vision insurance, discounts, and stock options/grants. While still relatively rare, more and more employers now offer flexibility benefits, including fully remote, flexible working hours, and location variety, to attract and retain Contact Tracer candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 34.6% of the employers conducted a background check, and 7.7% of the employers conducted a drug test prior to the hiring of their Contact Tracer candidates.

Onboarding

When you’re ready to hire a Contact Tracer, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Contact Tracer candidate through the hiring and onboarding process.

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