How to Make Your Next Courier Hire

Get data-driven information to help guide you through the hiring process. Then, when you’re ready, post your job to SimplyHired and reach top candidates from all across the web.

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Last updated at 09-17-2020 18:49:31

Overview

Methodology

More than 2,182 companies advertise 15,571 Courier jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Courier most efficiently.

Hiring Process

In the past quarter, we’ve seen 5,964 job posts from 1,050 employers in the United States. This is a increase of 92.0% compared to the previous quarter. On average, there are 262 Courier job seekers for every active Courier job, which shows that it is an employer's market.

Writing a Job Description

In the past quarter, Delivery Driver, Customer Service Representative, Driver, Courier, Warehouse Worker, Truck Driver, Courier Driver, Route Driver, Security Officer, and Call Center Representative seem to be the most sought after jobs amongst the Courier candidates in the United States. This differs from the last six quarters, where the most popular titles were: Delivery Driver, Customer Service Representative, Driver, Warehouse Worker, Courier, Truck Driver, Route Driver, Courier Driver, Administrative Assistant, and Security Officer. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Courier candidates who are actively applying to jobs in this same period, we see that 9.1% of the active Courier candidates have less than 3 years of experience, 13.3% have between 3-5 years of experience, 25.8% have 6-10 years of experience, and 51.7% have over 10 years of experience. The average years of experience has shifted from an estimated 11.5 years to 11.1 years. If you're posting a job in today's market, expect candidates with about the same experience level to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include communication skills, customer service, courier, driving, bilingualism, English, time management, computer skills, organizational skills, and Microsoft Excel. Demand for bilingualism, English, communication skills, courier, driving, customer service, and computer skills has significantly increased. If you are looking for a Courier with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 1.5 as many applies as those without it. In the past quarter, less than 27.6% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 50.0%.

Example Courier responsibilities

  • Collecting and delivering packages
  • Maintaining confidentiality of sensitive documents under strict guidelines
  • Providing assistance to customers that require help submitting deliverable packages
  • Operating a vehicle to transport packages and other related materials
  • Taking notes on delivery schedules and other pertinent information

Recruiting

Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Courier positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: Florida, California, Texas, Georgia, and North Carolina are the states that have the highest demand for Couriers. Texas, Florida, California, Georgia, and North Carolina are where most job seekers are searching for Courier jobs. If we look at the Courier to job ratio, Alaska, New Hampshire, Vermont, Massachusetts, and South Dakota have the lowest number of Courier applicants per job. Nevada, Arkansas, Alabama, Rhode Island, and Arizona have the most active Courier job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 1,561,969 job seekers interested in Courier opportunities in the United States. That’s a 71.7% increase compared to the previous quarter with 909,655 active job seekers. Around 9.1% of the active Courier candidates have less than 3 years of experience, over 13.3% have between 3-5 years of experience, 25.8% have 6-10 years of experience, and 51.7% have over 10 years of experience. The average experience level of the available Courier candidates is 11.1 years. Active candidates in the Courier profession most commonly have high school diplomas, followed by associate's degrees, bachelor's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Courier candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 4,743 Couriers from 1/1/2020 to 6/30/2020, via online employer reviews for companies including FedEx Express, Postmates, FedEx, DHL, Amazon.com, Hermes, SkipTheDishes, MedSpeed, LabCorp, and DoorDash.

After analyzing post-interview data from Courier candidates in the last 6 months, we see more than 49.8% of the candidates self-reported being hired within 1 to 2 days. Around 85.7% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Courier candidates are expecting a on-site interview, background check, phone call/screening, and drug test. Most employers do not require a written test or they have no interview. If you are trying to hire your next Courier quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 57.8% of the candidates had a good or great interview experience, and more than 57% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • What’s your favorite route to drive and why?
  • How is the passenger to cargo ratio looked at when evaluating drivers?
  • What’s the biggest challenge you face as a courier?
  • What is an average work day like for a courier?
  • What’s an average work day like for a courier?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Courier salary offered by employers increased for 4 out of 6 consecutive quarters in the United States. In the last quarter, we see a increase of 6% from $37,705.18 to $39,962.26 compared to the quarter before, which is on par with the past 6 quarters. For Courier positions, the most common benefits job seekers reported being offered by employers include: healthcare insurance by 66.4%, paid time off by 57.9%, dental insurance by 57.1%, vision insurance by 49.3%, a 401k plan by 48.6%, discounts by 29.3%, and stock options/grants by 11.4%. While still relatively rare, more and more employers now offer flexibility benefits, including maternity leave, fully remote, sabbaticals, mostly remote, flexible working hours, location variety, paternity leave, and somewhat remote, to attract and retain Courier candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 34.6% of the employers conducted a background check, and 20.6% of the employers conducted a drug test prior to the hiring of their Courier candidates.

Onboarding

When you’re ready to hire a Courier, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Courier candidate through the hiring and onboarding process.

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