How to Make Your Next Customer Service Associate / Cashier Hire

Get data-driven information to help guide you through the hiring process. Then, when you’re ready, post your job to SimplyHired and reach top candidates from all across the web.

Post a Job
Looking for a job? Search jobs.

Last updated at 09-14-2020 18:33:10

Overview

Methodology

More than 10,660 companies advertise 59,610 Customer Service Associate / Cashier jobs on SimplyHired and its partner sites each year. After analyzing job postings and salary information from these companies, as well as direct job seeker feedback, we’ve compiled a list of insights to show you how to attract and hire your next Customer Service Associate / Cashier most efficiently.

Hiring Process

In the past quarter, we’ve seen 22,636 job posts from 4,679 employers in the United States. This is a increase of 60.3% compared to the previous quarter. On average, there are 70 Customer Service Associate / Cashier job seekers for every active Customer Service Associate / Cashier job, which shows that it is a job seeker's market.

Writing a Job Description

In the past quarter, Customer Service Representative, Retail Sales Associate, Cashier, Warehouse Worker, Receptionist, Sales Associate, Front Desk Agent, Delivery Driver, Call Center Representative, and Housekeeper seem to be the most sought after jobs amongst the Customer Service Associate / Cashier candidates in the United States. This differs from the last six quarters, where the most popular titles were: Customer Service Representative, Retail Sales Associate, Cashier, Receptionist, Sales Associate, Warehouse Worker, Front Desk Agent, Delivery Driver, Crew Member, and Call Center Representative. If you use one of these currently popular titles in the job description, you'll likely be able to attract a lot more candidates to apply.

For the Customer Service Associate / Cashier candidates who are actively applying to jobs in this same period, we see that 40.0% of the active Customer Service Associate / Cashier candidates have less than 3 years of experience, 27.2% have between 3-5 years of experience, 19.5% have 6-10 years of experience, and 13.2% have over 10 years of experience. The average years of experience has shifted from an estimated 4.7 years to 4.6 years. If you're posting a job in today's market, expect candidates with about the same experience level to apply to your job compared to the last 2 quarters.

In the previous quarter, the most popular skills that employers are looking for include customer service, communication skills, cashiering, restaurant experience, English, cash handling, computer skills, basic math, math, and Spanish. Demand for English, computer skills, Microsoft Excel, sales, cash handling, math, food service, multilingualism, Spanish, and time management has significantly increased. If you are looking for a Customer Service Associate / Cashier with a similar skill set, be sure to follow industry best practices in skill requirements.

Job posts with salary information received about 1.3 as many applies as those without it. In the past quarter, less than 41.6% of the job posts displayed salary information. By adding salary information to your job posting, you could potentially increase the number of applicants by approximately 30.0%.

Example Customer Service Associate / Cashier responsibilities

  • Answer phone calls from customers
  • Post shift reports to guard services
  • Open mail, sort incoming packages, and distribute incoming mail.
  • The five largest employment sectors are trade, transportation and utilities (21.6%), educational and health services (17.5%), professional and business services (14.1%), leisure and hospitality (12.2%) and government (11%), with the remainder of workers in other fields (7%). Important occupations include computer systems analysts, Paralegals, Registered nurses, sales representatives and customer service managers. The average travel time to work is 25.3 minutes. As of July 2015 the median home value in the area is $152,500. The largest employer was the Riverside Unified School District with 7,529 employees.
  • The Riverside Transit Agency provides public transportation throughout the city using eight bus routes including a free dial-a-ride service within the city limits as well as the city surrounding areas of Murrieta Hot Springs, most of which is located in

Recruiting

Active Recruiting

When reaching out to candidates, it’s best to understand where to look. We’ve identified hiring trends in states as well as companies regularly hiring for Customer Service Associate / Cashier positions. This should provide a good place to start looking for qualified candidates. According to our data in the last quarter: Texas, California, Florida, New York, and Georgia are the states that have the highest demand for Customer Service Associate / Cashiers. California, Texas, Florida, New York, and Georgia are where most job seekers are searching for Customer Service Associate / Cashier jobs. If we look at the Customer Service Associate / Cashier to job ratio, Vermont, Oklahoma, Maine, New Hampshire, and Ohio have the lowest number of Customer Service Associate / Cashier applicants per job. Connecticut, New York, Florida, Nevada, and Maryland have the most active Customer Service Associate / Cashier job seekers per job.

Passive Recruiting

While actively recruiting candidates for your role, you should also post your job to SimplyHired. By posting for free and paying only for the qualified applicants you want, your post will automatically go to a network of job boards to reach millions of qualified candidates. With SimplyHired, it doesn’t end with the post. You can track your applicants throughout the hiring process with our simple and easy to use Applicant Tracking System (ATS).

Review Candidates

In the last quarter, we estimate there are 1,574,724 job seekers interested in Customer Service Associate / Cashier opportunities in the United States. That’s a 34.4% increase compared to the previous quarter with 1,171,634 active job seekers. Around 40.0% of the active Customer Service Associate / Cashier candidates have less than 3 years of experience, over 27.2% have between 3-5 years of experience, 19.5% have 6-10 years of experience, and 13.2% have over 10 years of experience. The average experience level of the available Customer Service Associate / Cashier candidates is 4.6 years. Active candidates in the Customer Service Associate / Cashier profession most commonly have high school diplomas, followed by associate's degrees, bachelor's degrees, and master's degrees. When setting education requirements for your position, aligning with the industry standard makes it easier to find potential candidates. Application rates indicate that Customer Service Associate / Cashier candidates are likely experiencing a market in which applicants have less negotiating power. From an employer perspective, you'll have a greater selection of candidates to choose from and may want to invest in automated screening tools.

Interviewing Candidates

Interview Process

*Self-reported data collected from 82,957 Customer Service Associate / Cashiers from 1/1/2020 to 6/30/2020, via online employer reviews for companies including Walmart, McDonald's, Dollar Tree, Lowe's, The Home Depot, Burger King, Target, Taco Bell, Family Dollar, and Dollar General.

After analyzing post-interview data from Customer Service Associate / Cashier candidates in the last 6 months, we see more than 60.4% of the candidates self-reported being hired within 1 to 2 days. Around 95.5% of the candidates for this job reported being hired within 2 weeks. If your process takes longer than 2 weeks in the recent market, you'll likely lose these candidates to other employers. Most of the Customer Service Associate / Cashier candidates are expecting a on-site interview, background check, phone call/screening, and problem solving exercises. Most employers do not require a group interview or written test. If you are trying to hire your next Customer Service Associate / Cashier quickly, consider simplifying and streamlining the hiring process. As for the interview experience, more than 74.6% of the candidates had a good or great interview experience, and more than 59% of the candidates thought that the interview leaned more towards easy.

Example Interview Questions

  • Why are you interested in this position?
  • Describe your ideal job.
  • Are you able to work as part of a team?
  • What is your greatest strength?
  • What would your previous manager say is your greatest weakness?

Final Review and Offer

Reference Check

Checking references is a quick and easy way to check for any red flags that didn’t arise to this point in the hiring process. Great insights can be provided by former colleagues and employers.

Crafting an Offer: Salary and Benefits

The average Customer Service Associate / Cashier salary offered by employers increased for 2 out of 6 consecutive quarters in the United States. In the last quarter, we see a decrease of 9% from $25,500.62 to $23,321.94 compared to the quarter before, which is on par with the past 6 quarters. For Customer Service Associate / Cashier positions, the most common benefits job seekers reported being offered by employers include: discounts by 78.8%, paid time off by 29.2%, healthcare insurance by 28.5%, dental insurance by 22.6%, a 401k plan by 22.4%, vision insurance by 18.8%, and stock options/grants by 6.8%. While still relatively rare, more and more employers now offer flexibility benefits, including fully remote, somewhat remote, paternity leave, maternity leave, flexible working hours, sabbaticals, mostly remote, and location variety, to attract and retain Customer Service Associate / Cashier candidates to their organization.

Background Check and Drug Test

According to self-reported job seeker feedback, 28.8% of the employers conducted a background check, and 13.3% of the employers conducted a drug test prior to the hiring of their Customer Service Associate / Cashier candidates.

Onboarding

When you’re ready to hire a Customer Service Associate / Cashier, SimplyHired is here to help with your next steps. Our Human Resources Information System (HRIS) provides onboarding tools and other essential HR tools. From document signing to time off tracking, our HRIS will help you seamlessly move a Customer Service Associate / Cashier candidate through the hiring and onboarding process.

Ready to find your next hire?

Post a Job