Sample Call Center Representative Job Description

A job description helps potential applicants identify relevant positions that would be a good fit for their skill set. Use this template to get started.

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Example job summary

A successful job summary will provide applicants with a strong introduction to your company and the role. Use positive and active language that sums up the advertised role and your company. Include an exact location, or mention if the location is remote.

Example Call Center Representative job summary

We are a national insurance company seeking a call center representative to provide top of the line support to our customers. This position requires a candidate with exceptional interpersonal communication skills and problem-solving abilities. The candidate will be tasked with handling a large volume of incoming calls and efficiently providing comprehensive solutions to customer questions and concerns. Applicants should have proven customer service experience and high attention to detail. Familiarity with CRM technology such as Zendesk or Salesforce is preferred.

Call Center Representative responsibilities

This section should convey the most important duties for the role. Highlight any responsibilities that may be unique to the role or particularly interesting for potential applicants. It’s also beneficial to describe how the role fits into the larger organization.

Example Call Center Representative responsibilities

  • Develop a comprehensive knowledge and understanding of company products, services, and protocols
  • Thoroughly address each of a customer’s questions clearly and efficiently
  • Maintain accurate documentation for each customer interaction
  • Follow up with customers when needed to ensure their needs are being met
  • Develop brand loyalty by making customers feel valued and appreciated
  • Update documentation when company products, services or protocols change

Call Center Representative requirements

This section should list the essential qualities of an ideal candidate. Include previous work experience, education or achievements that would be beneficial. And list any preferred hard and soft skills.

Example Call Center Representative requirements

  • Proven record of customer service experience
  • A service oriented mentality and a genuine interest in resolving customer problems
  • Ability to work and solve problems with minimal supervision
  • Excellent written and verbal communication skills
  • A High School diploma or GED
  • The ability to speak a second language is an asset, but is not required
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