Sample Customer Service Representative Job Description

A job description helps potential applicants identify relevant positions that would be a good fit for their skill set. Use this template to get started.

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Example job summary

A successful job summary will provide applicants with a strong introduction to your company and the role. Use positive and active language that sums up the advertised role and your company. Include an exact location, or mention if the location is remote.

Example Customer Service Representative job summary

Looking for a career where real impressions are made? Our company is in need of a customer service representative driven to build relationships with our clients. This is a fantastic opportunity for those who possess strong interpersonal and problem-solving skills, as well as exceptional attention to detail. Our customer service representative role is a perfect fit for those who are team players with a keen interest in growing with the company and discovering value in successful relationships built with clients. The ideal candidate will have a strong willingness to learn and the ability to adapt to the ever-changing industry and business environment. A bachelor's degree in business administration is desired.

Customer Service Representative responsibilities

This section should convey the most important duties for the role. Highlight any responsibilities that may be unique to the role or particularly interesting for potential applicants. It’s also beneficial to describe how the role fits into the larger organization.

Example Customer Service Representative responsibilities

  • Interacting with clients while maintaining a high standard of customer service
  • Responding to external queries that are client-related
  • Managing inbound and outbound calls with clients
  • Identifying opportunities to strengthen client relationships
  • Acting upon opportunities to meet sales targets
  • Coordinating with staff members and external contractors

Customer Service Representative requirements

This section should list the essential qualities of an ideal candidate. Include previous work experience, education or achievements that would be beneficial. And list any preferred hard and soft skills.

Example Customer Service Representative requirements

  • Bachelor's degree in Business Administration preferred
  • Customer Focused
  • Excellent written and verbal communication skills
  • Willingness to learn and grow
  • Impeccable work ethic
  • Strong time management skills
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