Sample Customer Service Supervisor Job Description

Writing a job description for a customer service supervisor is a great way to ensure that your applicants are well-qualified and capable of completing the required job duties. This customer service supervisor job description template allows you to describe the essential functions and responsibilities of the position.

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We are a growing company that is looking for an experienced customer service supervisor to join our team. The successful candidate will be responsible and accountable in the delivery of customer service services through direct contact with customers. This position requires strong communication skills, both written and verbal, and the ability to communicate effectively across multiple levels within the organization while maintaining confidentiality at all times. Our goal is to provide exceptional customer service which includes making sure every client has a positive experience when they call us.


The customer service supervisor is responsible for the overall management of customer service and support services. In addition, this person must have excellent communication skills in order to effectively communicate both verbally and in writing. They should also possess strong organizational skills and be detail oriented. Must be self motivated and able to handle multiple tasks at once while maintaining high levels of professionalism.

Detailed job duties include:

  • Supervise the work of a team and provide leadership to all employees.
  • Supervise staff in their assigned area.
  • Oversee customer service activities as they relate with other departments within CSM/SSR.
  • Attend training sessions for new hires on how to use computerized systems, such as Async or SAP software applications.
  • Provide feedback regarding performance on established policies and procedures that are consistent with company policy.


  • Bachelor's degree in business administration, accounting or related field
  • Minimum of 5 years of supervisory experience with a customer service department and/or sales team preferred but not required
  • Must be detail-oriented to meet deadline requirements while maintaining high levels of professionalism at all times
  • Self-motivated and able to work independently
  • Strong communication skills, both written and verbal
  • Organizational skills including time management, problem solving, organization, decision making, interpersonal skills, initiative, flexibility, attention to detail, strong leadership qualities and excellent judgment


  • Medical, dental and vision insurance
  • Paid time off (PTO) 401(k)
  • Employee stock purchase plan
  • Life insurance
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