Summary:
The Health Unit Coordinator serves as a resource of communication link for all physicians, patients, departments, and GRC employee personnel, visitors, etc., regarding the overall daily operations of the Nurse Station. They are responsible for but not limited to: performing triage functions, entering patient demographics into the Ramsoft system, greeting/ assisting patients during office visits, and receiving incoming telephone calls in a prompt, courteous and professional manner.
Provide compassionate patient focus and superior customer services - keeping our fast-paces environments running smoothly.
NOTE: Job Descriptions may be revised to suit Business needs at any time.
ESSENTIAL DAILY FUNCTIONS (90%):
Telephone Operations
- Facilitate incoming phone calls
- Contact referring physicians upon radiologist request.
- Fax reports to providers upon request, if available. If not available, take the following steps / measures to get it available for the providers.
- Contact the Post Processing Department
- Assign and call Radiologist to read exam when post processing is done.
- Contact MT to type our report.
- Call appropriate supervisor or personnel to sign off reports.
- Confirm receipt of radiology report by requesting provider.
- Confirm receipt of abnormal radiology report by requesting provider.
- Transfer phone calls to proper departments.
- Take messages for various departments when unavailable to take calls.
Ramsoft System
- Monitor modalities in Ramsoft to make sure that exams are in the proper status.
- Monitor STAT exams and PPD+ exams to make sure it’s pushed through the system and read for same day service.
- Contact outside facilities to follow up on exams that are sitting on completed status for proper paperwork. (ie. referrals and demos)
- Assign exams (Old or New) to radiologist or performing radiologist for interpretation. Monitor, follow-up, document and contact patients in ordered status for x-ray.
- Enter exams into Ramsoft when needed or upon radiologist request.
- Assist with scheduling if needed.
- Retrieve and facilitate referrals for in-house when needed.
Patient Care
- Address patient requests, concerns or complaints.
- Administer pregnancy tests to patients who are unsure if they are pregnant.
- Assist patients in recovery rooms when needed.
- Assist wheelchair bound patient to and from their vehicles if needed.
- Monitor and keep hallway clear of congestion for patient privacy.
- Provide medical excuse notes to patient or their escorts.
- Provide medical certificates to patient with limitations or restriction for work.
- Provide and generate referrals to patients being referred outside our facilities.
- Obtain prior reports or imaging from outside facilities upon radiologist request.
- Coordinate appointments for patients being referred outside the facility for further care and evaluation.
Clinical Support
- Call Radiologist when the technologists request for them for their procedures.
- Assist staff with patients when needed.
- Assist all staff with concerns related to Radiologist readings.
- Cover front desk at various departments, when needed.
Others
- Assist and address other facilities and their providers concerns, requests or complaints.
- Facilitate, assist or generate new forms for the clinic to use, upon request.
- Assist patient with Australian VISA or New Zealand clearance for proper processing and documentations (designated staff member).
- Assist with PPD clearance for work or school (designated staff member).
NON-ESSENTIAL FUNCTIONS (10%):
- Assist with special projects as needed.
Knowledge and Skills:
- Education: High School Diploma or GED equivalent
- Experience: Experience in Customer Service in a clinical setting preferred
- Skills and Abilities: Must possess strong customer service skills, be proficient in use of PC and Windows OS, familiar with Medical Terminology, CPT Codes, able to communicate in a professional manner. Should be able to complete multiple tasks simultaneously. Must possess basic typing skills to input various data into the RAMSOFT system. Must be familiar with all equipment and processes needed to complete duties.
No. of Employees Supervised: N/A
Travel Required: N/A
Hours Required: Normal department operations are Monday - Friday 8:00 AM - 5:00 PM, Saturdays 8:00 AM - 1:00 PM. Emergency work hours occasionally needed to satisfactorily complete job duties. Opening and closing shifts are determines based on operational needs.
License/Certificates/ Agreements: Non-Disclosure & Non-Solicitation Agreement, Basic Life Support Saving (BLS) Certification.
Results Expected:
- 100% Positive Patient Intake experience - including customer services, cleanliness of waiting area, drinking water available, follow up for patients waiting longer than 15 minutes past their appointment time.
- 100% accuracy and completeness of patient documents and information.
- 100% patient satisfaction with the payment process.
Compensation: Non-Exempt Hourly Position, Full-Time Benefits (if eligible).
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Fuel discount
- Gym membership
- Health insurance
- Paid time off
Experience:
- Clinical Customer Service: 1 year (Preferred)
Work Location: In person
