Sales Support Specialist:
The Sales Support Specialist will provide support to our sales engineers by acting as a primary point of contact for customer inquiries and order information. This person will need to be goal-oriented, organized and able to communicate effectively through email and phone conversations. .
About Pro Acoustics
Pro Acoustics exists to design custom sound systems that meet our customer’s audio needs - both application and budget. We engineer our systems using high quality professional audio products from our industries top brands like Yamaha, Shure, Bose and JBL.
At Pro Acoustics, team members enjoy a supportive, educational, and challenging environment. Team members are expected to be action-oriented, resourceful self-starters who are customer obsessed and committed to excellence in duty, attitude, and performance.
Develop and deploy strategies to generate new customers: This position will support our sales engineers by generating new customers through the use of communication channels like email, phone calls, and chat.
Create and maintain a high quality post-sale customer experience: This position will support our sales engineers by taking a customer through the fulfillment process after the design and purchase of the customer’s product(s) or system.
Foster a relationship with our ideal customer: This position will ensure that we are in the best position to serve all of our customers by completing the vendor approval processes for our key vertical markets.
Facilitate our reseller recruitment and application process: This person will develop relationships with potential resellers. In addition, they will work with our management team in facilitating applicants to move through the review process.
- Applicant must have or working toward Associates Degree in Business Administration or related degree with experience in sales and/or customer service.
- A good understanding and applicational ability of computer skills are required.
- Must be personable and able to communicate effectively - both verbal and written.
Daily Task and Responsibilities
Ensure all Sales Orders are complete and entered correctly: receive and review sales orders before inputting them into order management system. This includes working closely with customers, sales representatives, and manufacturers to ensure colors, quantities, and all billing information is correct and available.
Receive and Process all Reseller Applications: work with Sales Managers to review any new Reseller Applications. This will involve verifying all application information, requesting additional information from customer, and inputting customer into Reseller system.
Work toward ensuring Pro Acoustics is included in all possible State and Government Vendor lists: starting with all previous customers and moving toward new customers, employee will contact and verify vendor status for all possible State and Government entities. The employee will also inquire about any possible open bids or projects the entity may have available.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Bonus opportunities
- Commission pay
- Sales: 1 year (Preferred)
- Audio Visual or Technology: 1 year (Preferred)
Work Location: Remote