Account Manager Interview Questions
Example Interview Questions
A typical account manager interview will include questions about your experience working with clients and your overall management ability, so be prepared to discuss these topics during your interview.
How do you manage an account that is not meeting your goals?
Account managers will be responsible for managing clients that aren't happy with your service or are struggling to meet their own goals. In your response, describe the factors that contribute to a healthy account and what you do to promote them. You should also be able to identify ways to maintain your relationship with clients when they aren't happy with your service.
Example answer: "I like to identify with what my clients are trying to accomplish and understand why they are not happy with my service. I want to understand the reasons behind their dissatisfaction. For example, if they are frustrated with a scheduling issue, I might try to improve their experience. I will also look at ways I can improve my service and implement them."
How does a successful account manager identify the right accounts to target?
A good account manager must be able to identify potential leads. Answering this question requires that you know how to identify the right accounts to target. You should be able to explain your strategy and include examples where you have used it successfully.
Example answer: "I research competitors to see where their strengths and weaknesses are, and I also review our quota data to see where we have the highest sales potential. I then brainstorm ways to position ourselves to make the most of those opportunities. For example, the customer that I mentioned earlier called me because she was looking for a better way to track her inventory data. I was able to present a solution that would help her do that, in addition to our inventory management system. We are on our way to closing the deal."
What do you think is the most important quality of a successful account manager?
This question is an interview favorite because it gives you the chance to discuss your management skills outside of the workplace and your ability to adapt to the needs of your clients. To answer this question, you should describe your management style, how you would promote cohesion between team and client, and how you would resolve conflicts.
Example answer: "I've always believed in finding solutions that are mutually beneficial. This means that I am open to different methods and ideas. I may not always use the same approach as someone else, but we can find a solution that works for both of us. My passion for the work leaves me with a lot of energy and excitement for different tactics and ways to improve our method of working. Above all, I always try to resolve conflicts because conflict creates discord and blocks progress. I want everyone on the team to feel comfortable, safe and successful."
What are your strengths as an account manager?
As an Account Manager, you are the person who drives sales and decides which products to offer to potential customers. As such, you should be able to cite your strengths when it comes to approaching new customers. For example, you may be very persuasive, which would help you convince potential clients to buy from you. You might also be very knowledgeable about your product, which will help you effectively pitch it to customers.
Example answer: "I know our products very well. I can explain their unique benefits, which sets them apart from the competition. This knowledge and experience has helped me close many deals quickly."
What is the most important thing you learned from your previous job?
This question is designed to get you talking about your experience. It allows you to elaborate on what you've learned in the past, how you can apply that experience to this position and what you believe you can bring to the organization. After you respond, the interviewer may also ask you to expand on a particular point you made in your answer.
Example answer: "I've learned that it's very important to listen to my customers. I need to use their feedback to help me better understand their needs and how I can improve the products and services I offer. I also learned that reaching out to my customers quickly after they have expressed any dissatisfaction with a product or service is essential. This shows that I'm committed to resolving issues promptly and it helps me to keep my customers."