Cashier Interview Questions
Example Interview Questions
In this article, we explore some sample cashier interview questions and provide appropriate answers to help you prepare.
What are some things you like about working as a cashier?
This is a simple question that gives the hiring manager an idea of your qualities and interests. Answer it by highlighting your customer service and multitasking abilities.
Example answer: "I like being able to assist people as they shop. Not only do I get to help them find what they're looking for, I also get to meet new people every day. This is a great way to stay in touch with what customers like and don't like. I also like to work in a fast-paced environment, so it's a great fit for me."
What is the most important skill a cashier should have?
Cashiers manage transactions for customers everyday, so the ability to work efficiently and think on your feet is important. Cashiers must be able to communicate clearly with customers, as well as maintain a tidy and organized work area so that the customer's experience is seamless.
Example answer: "The most important skill for a cashier to have is the ability to multitask. Customers have a million and one questions and want to chat while you're ringing them up. It's important that you don't let it throw you off. I've become an expert at focusing on what I can do instead of what I can't. I also have to stay on top of my register and my till, so I make sure to monitor my transactions at all times."
What is your approach to customer service?
Cashiers are the first point-of-contact for many customers, and your interviewer will likely be curious to hear how you will handle that environment. A good answer should demonstrate your customer service skills, while also focusing on the importance of efficiency to promote smooth running of the store.
Example answer: "I believe that customer service is about acknowledging the customer's presence in a pleasant manner. I also believe that my work space should be tidy and organized so that I am able to complete my tasks quickly and efficiently. And I always follow the three-step process of greeting customers, checking them out and thanking them for shopping with us."
What is your approach to customer satisfaction?
Cashiers are directly responsible for customer satisfaction with their business. Customers want to feel valued and acknowledged. Cashiers can use this opportunity to go above and beyond to exceed customer expectations. Answering this question requires a detailed explanation of your approach to customer satisfaction. A good answer shows you have empathy, are empathetic of the company's needs and those of the customer, and have strong communication skills.
Example answer: "I am always looking for new ways to help customers. I advise them on upcoming sales and events, especially when that information pertains to them. For example, I might recommend a product to someone if I know it will be on sale soon. I also look for ways to solve customers' problems. I recently noticed that a woman was buying a gift card for her sister but had the wrong mailing address. I was able to help her fix that problem. That was a great way to help a customer and to make sure she still got her gift in time."
What do you do if you see a customer trying to return an item without a receipt?
This question tests your ability to think quickly on your feet and to use your common sense. Answer the question with a specific example and it will show the interviewer that you have the ability to think on your feet.
Example answer: "If the item is in good shape, I keep it and tell the customer we can accept it without a receipt. If the item is not in good shape, I will input it into the system as damaged and let the customer know we can't accept it."