Case Manager Resume Sample

To land a job as a case manager, you need your resume to highlight not only your experience, but also your ability to coordinate detailed tasks. To do so, you’ll want to concisely share the whole scope of your impact, from the big picture case management to the data that proves your impact. Follow this free case manager resume example as a sample template to see how you can highlight your skills.
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Josh Davidson

Houston, Texas

Case Manager, Happy Restful Care
August 2019 - Present
Houston, Texas
  • Resolved 50+ customer complaints in a timely manner in a 12-month period, decreasing the average time customers spent waiting for a case to be resolved by 60%
  • Increased revenue by 15% over the past 2 years through a 10-step case management process that included timely resolution, proactive follow-up and exceptional customer service
  • Handled an average of 10 cases per day, resulting in a 12% decrease in average call length
  • Closed a client's case in 45 minutes while maintaining high levels of customer satisfaction
  • Developed and implemented a case management system that allows the manager to track and manage all client cases
  • Facilitated the development of a new client retention program that resulted in new client acquisition and retention rates of 75%
Residential Counselor Ii, Mayberry
June 2018 - August 2019
Houston, Texas
  • Provided mental health counseling in a residential setting to 12 young adults with severe mental, emotional and behavioral disorders
  • Maintained an active caseload of 20 clients (18 in house and 2 out of state)
  • Discussed therapy goals, strengths and weaknesses to determine the most effective treatment plan for each client
  • Provided guidance on daily routines while in the community, such as grocery shopping, meal planning and exercising
  • Assisted families with the process of housing search and relocation
  • Recruited and trained 4 new counselors in the various aspects of job requirements
  • Maintained a caseload of 20 clients (18 in house and 2 out of state)
Nursing Assistant, Nurturance Manor
January 2017 - June 2018
Houston, Texas
  • Attended to the needs of 3 residents per shift, ensuring their safety & privacy
  • Trained 3 new residents to pass exams and perform duties
  • Maintained effective relationships with coworkers & customers by providing appropriate care and compassion
  • Developed and implemented a plan for improving new patient's continuity of care
  • Performed 20 hours of community service each month
Bachelor's Degree in Social Work
Dalton University, Graduated 2017
Houston, Texas
  • Time Management
  • Microsoft Excel
  • Bilingual
  • Communication Skills
  • Case Management
  • Microsoft Word
  • English
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