2-3 years customer support experience in a high volume contact center with 1+ years of experience in a quality assurance role. Job Types: Part-time, Contract.
- Asher McCormick - Remote
- United Collection Bureau - Toledo, OH
Provide feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email distribution lists.
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
- PLS - Oak Brook, IL
The Call Center Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer…
- NationsBenefits - Remote
2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…
- Couch Lambert LLC - Remote
Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…
- DMI - Remote
Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.
- Berlin-Wheeler, Inc - Kansas
Effectively processes outbound calls to survey customer on the services, technician’s performance and quality of call center staff.
- Utility Connect - The Colony, TX
Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…
- Mphasis - Jacksonville, FL
Participate in quality performance meetings. Set and manage to production and quality expectations. Ensure Quality of the center is maintained as per client KPI…
- UnitedHealth Group - Dallas, TX
Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.
- Four Seasons Heating And Air Conditioning Inc - Bedford Park, IL
Call center: 1 year (Preferred but not Required). Document and track calls and interactions with customers for reporting purposes. Free $25,000 Life Insurance.
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
- ContactUS, LLC - Columbus, OH
Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;
- Call Center Systems - Fort Lauderdale, FL
Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…
- Sportsman's Warehouse - Salt Lake City, UT
Assist contact center leadership in identifying trends and establishing contact center goals. Works with the Quality Lead to oversee the process of assessing,…