Asher McCormick - Remote
2-3 years customer support experience in a high volume contact center with 1+ years of experience in a quality assurance role. Job Types: Part-time, Contract.
- United Collection Bureau - Toledo, OH
Provide feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email distribution lists.
- Cataldo Ambulance - Malden, MA
Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.
- PLS - Oak Brook, IL
The Call Center Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer…
Previous call center experience, a plus. As a Call Center Quality Analyst, you will listen and complete our sale process by determining if a sale is valid and…
- NationsBenefits - Remote
2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…
- Couch Lambert LLC - Remote
Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…
- DMI - Remote
Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.
- Berlin-Wheeler, Inc - Kansas
Effectively processes outbound calls to survey customer on the services, technician’s performance and quality of call center staff.
- Utility Connect - The Colony, TX
Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.
- Genesis Financial Solutions, Inc. - Akron, OH
Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…
Participate in quality performance meetings. Set and manage to production and quality expectations. Ensure Quality of the center is maintained as per client KPI…
Responsible for all aspects of quality assurance. Expertise in use of call center software programs. 1+ years of experience in a high volume call center.
- Four Seasons Heating And Air Conditioning Inc - Bedford Park, IL
Call center: 1 year (Preferred but not Required). Document and track calls and interactions with customers for reporting purposes. Free $25,000 Life Insurance.
- Tegria RCM - Remote
Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.
- ContactUS, LLC - Columbus, OH
Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;
- Call Center Systems - Fort Lauderdale, FL
Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…
- Ryman Hospitality Properties - Nashville, TN
Proven track record of analytical skills and/or experience in quality assurance preferred. 2+ years experience in call center environment preferably in…
Assist contact center leadership in identifying trends and establishing contact center goals. Works with the Quality Lead to oversee the process of assessing,…