call center quality assurance jobs

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  • Cataldo Ambulance - Malden, MA 3.2

    Minimum two years quality assurance and call center experience. Monitor assigned communication workflows and generate feedback for call center staff members.

    Estimated: $38,000 - $54,000 a year
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  • PLS - Oak Brook, IL 3.1

    The Call Center Quality Assurance Analyst will support the quality assurance effort within Customer Financial Solutions by systematically reviewing customer…

    Estimated: $40,000 - $59,000 a year
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  • NationsBenefits - Remote 3.0

    2-3 years Experience in call quality assurance monitoring and coaching experience required. 2-3 years customer service call center environment strongly…

    Estimated: $41,000 - $53,000 a year
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  • Couch Lambert LLC - Remote 

    Coordinates and participate in call calibration sessions for call center staff and clients. Participates in design of call monitoring formats and quality…

    Estimated: $37,000 - $49,000 a year

  • DMI - Remote 3.6

    Call center quality assurance specialist also compile issues and recommendations to leadership monthly for where strengths and opportunities may fall.

    Estimated: $36,000 - $47,000 a year

  • Utility Connect - The Colony, TX 

    Call center quality assurance: 1 year (Preferred). Provides trend reports and conducts analyses to drive call center performance. Ability to plan and organize.

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  • Genesis Financial Solutions, Inc. - Akron, OH 

    Prior experience in a call center environment preferred. Support and guide a team of Quality Specialists in completing call evaluations accurately and…

    Estimated: $41,000 - $56,000 a year

  • Four Seasons Heating And Air Conditioning Inc - Bedford Park, IL 3.7

    Call center: 1 year (Preferred but not Required). Document and track calls and interactions with customers for reporting purposes. Free $25,000 Life Insurance.

    $16 - $18 an hour
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  • Tegria RCM - Remote 

    Frequent calibration of quality assurance monitoring to ensure consistent administration of quality assurance objectives. High school diploma or equivalent.

    $17.09 - $28.19 an hour

  • ContactUS, LLC - Columbus, OH 

    Maintain and develop internal support and call center quality standards; Hands-on experience in quality assurance; Create strategies to improve support KPIs;

    Estimated: $31,000 - $43,000 a year
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  • Call Center Systems - Fort Lauderdale, FL 

    Participates in the design of call monitoring formats and quality standards. Coordinate and facilitate call calibration sessions to address consistency with…

    Estimated: $27,000 - $39,000 a year
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