In Contact Nice Engage, Excel, and contact center experience preferred. Primary responsibility to monitor contact center calls: to score for customer experience…

3+ years of quality assurance experience in a call center environment. Regularly audit and oversee the quality of QA Analyst deliverables.

Prefer one-year quality assurance experience. Consults Customer Care leaders on process improvement in quality and efficiency.

Participates in design of call center scripts. Participates in design of call monitoring formats and quality standards. Call center training experience a plus.