call center quality assurance jobs

GoodLeap —Roseville, CA3.3

Participate in quality calibration and ongoing quality assurance training. Deliver professionally written reviews, reports, and information as they pertain to…

North Central Mental Health Services, Inc. —Columbus, OH3.1

Complete quality reviews of calls as required on an annual basis, ensuring adherence to internal standards. Monitor the progress of quality programs and provide…

GoodLeap —Roseville, CA3.3

Participate in quality calibration and ongoing quality assurance training. Deliver professionally written reviews, reports, and information as they pertain to…

CWS CORPORATE LEASING LLC —Washington, DC

Must maintain a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration.

Keefe Group —St. Louis, MO3

Experience in monitoring contact center calls desired. The Quality Assurance Coordinator assists with identifying agents not meeting quality standards and…

SmithRx —Plano, TX2.6

4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.

CVS Health —Nashville, TN3.2

Evaluates the quality and handling of calls and documents key trends/behaviors for management review. The Medicare Telesales Quality Assurance Specialist is…

Transtreme, LLC —San Francisco Bay Area, CA3.7

A Quality Measure Support (QMS) may handle both inbound and outbound assignments which could include but not be limited to closing HEDIS and STARS measures,…

Massachusetts General Hospital(MGH) —Boston, MA4

Conduct Quality Assurance Evaluations: Evaluate customer interactions across all contact touchpoints (e.g., calls, in-basket messages, and Teams) based on…

Prosper —Phoenix, AZ3.1

Enhance, develop, and implement a rigorous quality control monitoring process to evaluate effectiveness within operations for all lines of business.

Apartments - Corporate (Apt Corp) —Irvine, CA3.8

(Estimated minimum 30 – 40 calls scored/day). The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and…

Nyman Turkish PC —Southfield, MI4.4

Grade incoming and outgoing client calls based on established quality criteria. Handle both incoming and outgoing calls to maintain regular client contact and…

Eco-Life Employment Group —Houston, TX

Monitors areas such as product knowledge, customer contact greeting, etiquette, solving skills, closing and inclusion of all mandatory monitoring critical…

The University of Vermont Health Network —Burlington, VT4

Bachelor’s Degree in Education, Communications, Healthcare Administration or related field is preferred. This position supports the Patient Access and Service…

Forefront Dermatology —United States3.1

Creates and implements call monitoring plan to ensure all staff calls are being listened to consistently on a regular basis; includes active scoring of calls.

Home Genius Exteriors —Akron, OH3.9

Handle tasks like inputting work orders, managing CRM for follow-ups, ensuring quality control, and scheduling inbound leads. Health insurance after 90 days.

Corpay —Schaumburg, IL3.1

Receiving inbound inquiries to source hotel, transportation, and travel needs of clients for their crew and management.

Haven Health Management —Palm Springs, FL3.7

Conduct daily audits of randomly pulled calls and reporting calls that deviate from company training standards or compliance requirements.

HomeSafe Alliance —United States

As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput…