Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. Participates in call calibration exercises.
- Molina Healthcare - Long Beach, CA
- Cadence Bank - Birmingham, AL
A blend of call monitoring by listening to live calls, recorded calls, and side by side evaluating and coaching. High school diploma or equivalent.
- Code Blue LLC - Remote
Provides accurate and timely quality monitoring reports on quality issues, performance measures, and/or call center representatives.
- SmithRx - Plano, TX
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.