call center quality assurance jobs

Commonwealth Care Alliance —Boston, MA3.4

Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…

Maxsip Telecom —Valley Stream, NY4

Collaborate with the training team to develop targeted training programs for representatives. Utilize established evaluation criteria to assess CSR performance,…

brightwheel —Remote3.5

Monitor sales cold calls, demos, and additional support calls for quality, process, and performance. Ability to review a high volume of calls each day without…

ITCON Services —Orlando, FL2.6

Review and complete evaluations on a subset of support agents customer interactions (calls, chats, email, etc.).

CPSI —Remote2.6

Associates degree or higher or the years of experience in a related field. Assists in developing training plans for clients, TruBridge employees, and sub…

Crawford & Company —Peachtree Corners, GA3.4

Possesses the ability to answer or resolve the more difficult questions or problems regarding the claim intake and claim validation processes.

Appen —Remote3.5

Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees …

AutoNation Headquarters —Fort Lauderdale, FL3.3

As a QA Specialist, you will help ensure the highest quality of customer service by monitoring and evaluating calls, providing feedback and suggestions on…

AvalonBay Communities —Virginia Beach, VA3.8

Minimum of two years’ experience in quality assurance discipline strongly preferred. Establish and perform call monitoring and work audit schedules for all line…

HealthMine Services, Inc. —Remote5

Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures.

Truework —Remote3.3

Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…

Holman —Mount Laurel, NJ3.3

Monitor, review and evaluate recorded phone calls and text-based interactions for CEC Coordinators to set basis for Calabrio AI programming and provide a…

Molina Healthcare —Omaha, NE3.3

Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. This position will help preserve service excellence…

Higginbotham Insurance Agency, Inc —Fort Worth, TX3.7

Repeated use of hearing and speech to communicate on the telephone and in person. Formulate recommendations to improve Higginbotham’s call quality, with a focus…

Alpha Nodus, Inc. —Sunrise, FL

Exception Handling:*Take over and resolve calls in real-time when the automated system fails to address a patient's needs adequately. Pay: From $20.00 per hour.

Maximus —Richmond, VA3.2

Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those…

Cognosante, LLC —Remote3.8

The Quality Assurance Manager will also provide support as needed, including, but nor limited to, auditing phone calls.

BocaCare, Inc. —Boca Raton, FL4.1

Help assist in reaching a goal of 1100 or more calls scanned and documented on a monthly basis. The Quality Assurance Analyst supports staff through consistent…

U.S. LawShield —Webster, TX2.7

Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building…