List View
Show Map
26

call center quality assurance jobs

Displayed here are Job Ads that match your query. SimplyHired may be compensated by these employers, helping keep SimplyHired free for jobseekers. SimplyHired ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on SimplyHired. For more information, see the SimplyHired Privacy Policy.

  • Quality Assurance Analyst

    Code Blue LLC - Remote 

    Provides accurate and timely quality monitoring reports on quality issues, performance measures, and/or call center representatives.

    $40,000 a year
    Quick Apply

  • Quality Assurance Analyst - Remote

    Lifepoint Health Support Center - Louisville, KY 3.3

    Two years of quality monitoring or teaching experience in a call center environment. 1-3 years customer service or support experience in a call center…

    Estimated: $53,000 - $72,000 a year

  • Call Center Trainer and Quality Assurance Coach

    Diamond Braces - Englewood, NJ 3.2

    Participates in design of call center scripts. Participates in design of call monitoring formats and quality standards. Call center training experience a plus.

    Quick Apply

  • Quality Assurance Auditor

    Hunter Hamilton - Chicago, IL 3.7

    Monitor calls via silent monitoring of live calls or review of recorded calls. Manage reporting, documentation accuracy and call quality performance.

    $19 - $21 an hour
    Quick Apply

  • Call Center (QA) Call Monitor Analyst - Remote

    ASK Consulting - United States 4.6

    In Contact Nice Engage, Excel, and contact center experience preferred. Primary responsibility to monitor contact center calls: to score for customer experience…

    Estimated: $42,000 - $55,000 a year

  • Call Center Quality Assurance Specialist

    SmithRx - Plano, TX 

    4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls. 401(k) Retirement Savings Program.

    Estimated: $32,000 - $45,000 a year

  • Quality Specialist

    Fender - United States 

    Documenting quality assurance activities and creating audit report and trending. Experience with CRM and web chat platforms in a call center environment is…

    $19.78 - $39.56 an hour

  • Quality Assurance Analyst - Remote

    Lifepoint Health Support Center - Louisville, KY 3.3

    Two years of quality monitoring or teaching experience in a call center environment. 1-3 years customer service or support experience in a call center…

    Estimated: $55,000 - $77,000 a year

  • Quality Assurance Analyst

    NYU Langone - Boynton Beach, FL 4.1

    Participate in multidisciplinary quality and service improvement teams as appropriate. Must be experienced in coaching and providing feedback as part of a…

    Estimated: $66,000 - $85,000 a year

  • Senior Quality Assurance Administrator

    TalentBridge - Sioux Falls, SD 3.7

    Monitor quality assurance programs and processes to identify gaps and risk assessment. Provide support and scoring guidance quality assurance staff by answering…

    Estimated: $61,000 - $83,000 a year
    Quick Apply

  • Quality Assurance Manager

    Robert Half - Irving, TX 3.9

    5+ years of Quality Assurance managerial experience in a call-center environment. We are seeking an experienced call-center Quality Assurance Manager for a…

    $80,000 - $90,000 a year
    Quick Apply

  • Quality Assurance Analyst (Contact Center)

    Dow Jones - Princeton, NJ 3.9

    At least one year of experience performing a Quality Analyst role in a similar environment or equivalent quality assurance activities in a customer-facing role.

    Estimated: $48,000 - $65,000 a year

  • Call Center - Trainer/Quality Assurance Analyst

    Midatlantic Employers' Association - Philadelphia, PA 

    Participates in design of call / email monitoring formats and quality standards. Performs call monitoring and provides trend data, quality reports, and feedback…

    Estimated: $41,000 - $53,000 a year
    Quick Apply

  • Specialist, Quality Assurance

    Southern Company - Riverdale, GA 4.0

    2-3 years’ experience in a call center environment analyzing processes and/or quality metrics. BA/BS or 4-6 years’ experience in a call center environment…

    Estimated: $40,000 - $57,000 a year

  • Lead, Quality Assurance

    Blink Health - Pittsburgh, PA 3.7

    3+ years of quality assurance experience in a call center environment. Regularly audit and oversee the quality of QA Analyst deliverables.

    Estimated: $74,000 - $100,000 a year
    Quick Apply

  • Quality Assurance Agent

    Q Link Wireless - Dania, FL 3.3

    Conduct live agent monitoring activities, while providing live in the moment coaching for quality assurance purposes. Set schedule: M-F 8:45am-6pm.

    Estimated: $36,000 - $47,000 a year
    Quick Apply