call center quality assurance jobs

UBIQUITY —Omaha, NE3.3

The QA will monitor inbound and outbound calls and potential emails or chat responses (as needs arise within the company) to assess associates' demeanor,…

Maxsip Telecom —Valley Stream, NY4

Collaborate with the training team to develop targeted training programs for representatives. Utilize established evaluation criteria to assess CSR performance,…

HungerRush —Remote3

Call Quality Evaluation: Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and…

Commonwealth Care Alliance —Boston, MA3.4

Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…

ITCON Services —Orlando, FL2.6

Review and complete evaluations on a subset of support agents customer interactions (calls, chats, email, etc.).

brightwheel —Remote3.5

Monitor sales cold calls, demos, and additional support calls for quality, process, and performance. Review escalated calls as needed.

CPSI —Remote2.6

Associates degree or higher or the years of experience in a related field. Assists in developing training plans for clients, TruBridge employees, and sub…

Crawford & Company —Peachtree Corners, GA3.4

Possesses the ability to answer or resolve the more difficult questions or problems regarding the claim intake and claim validation processes.

Appen —Remote3.5

Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees …

AutoNation Headquarters —Fort Lauderdale, FL3.3

As a QA Specialist, you will help ensure the highest quality of customer service by monitoring and evaluating calls, providing feedback and suggestions on…

AvalonBay Communities —Virginia Beach, VA3.8

Minimum of two years’ experience in quality assurance discipline strongly preferred. Establish and perform call monitoring and work audit schedules for all line…

HealthMine Services, Inc. —Remote5

Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures.

Truework —Remote3.3

Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…

Molina Healthcare —Omaha, NE3.3

Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. This position will help preserve service excellence…

Holman —Mount Laurel, NJ3.3

Monitor, review and evaluate recorded phone calls and text-based interactions for CEC Coordinators to set basis for Calabrio AI programming and provide a…

Higginbotham Insurance Agency, Inc —Fort Worth, TX3.7

Repeated use of hearing and speech to communicate on the telephone and in person. Formulate recommendations to improve Higginbotham’s call quality, with a focus…

Maximus —Richmond, VA3.2

Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those…

Alpha Nodus, Inc. —Sunrise, FL

Exception Handling:*Take over and resolve calls in real-time when the automated system fails to address a patient's needs adequately.

Infosys BPM Limited —Indianapolis, IN3.8

Monitor transactions and calls for compliance and highlight any failures to the team concerned. Conduct process audits, identify gaps in execution process steps…