call center quality assurance jobs

Grand Pacific Resorts —Carlsbad, CA3.8

You will lead your team through example as well as through daily oversight of inbound and outbound calls in queue, transactions, escalations, and expectation of…

Commonwealth Care Alliance —Boston, MA3.4

Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…

ITCON Services —Orlando, FL2.6

Review and complete evaluations on a subset of support agents customer interactions (calls, chats, email, etc.). Perform related work as assigned.

HealthMine Services, Inc. —Remote5

Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures.

Appen —Remote3.5

Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees …

PLS Financial Services, Inc. —Oak Brook, IL3.1

Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree. Ability to lift 15 lbs.

Crawford & Company —Peachtree Corners, GA3.4

Possesses the ability to answer or resolve the more difficult questions or problems regarding the claim intake and claim validation processes.

Clario —Remote3.8

Manage a team of quality control specialists responsible for monitoring and evaluating calls to ensure that call center agents comply with established policies…

Infosys BPM Limited —Indianapolis, IN3.8

Monitor transactions and calls for compliance and highlight any failures to the team concerned. Conduct process audits, identify gaps in execution process steps…

U.S. LawShield —Webster, TX2.7

Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building…

HonorHealth —Phoenix, AZ3.7

The Trainer, QA will monitor inbound and outbound calls, chats and emails responses to assess coordinators demeanor, technical accuracy, customer service…

CenterLight Health System —Flushing, NY3.3

Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received.

Majorel —Detroit, MI3.5

Ability to manage and develop a team across multiple sites, virtual team experience. Process personal data, client data and employer business specific data in…

HireUp Talent —Tampa, FL

Monitor and evaluate customer service calls for script compliance and adherence to company policies. Proven experience in monitoring calls and providing…

Holman —Mount Laurel, NJ3.3

Monitor, review and evaluate recorded phone calls and text-based interactions for CEC Coordinators to set basis for Calabrio AI programming and provide a…

Truework —Remote3.3

Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…

North Carolina Dept of Health and Human Services —Durham County, NC2.3

Monitor calls per agent per month and provides a quality score to ensure that information is accurate, provided in a professional manner and timely.

Capital Rx —New York, NY4

Monitor calls, review findings and assist with development and compliance with improvement plans set forth by the Clinical Care Manager and Supervisors on a…

Harborstone Credit Union —Lakewood, WA4.1

The QA Specialist will be responsible for conducting audits, creating and refining processes and procedures, and driving continuous improvement initiatives.