48
call center quality assurance jobs
Grand Pacific Resorts —Carlsbad, CA3.8
You will lead your team through example as well as through daily oversight of inbound and outbound calls in queue, transactions, escalations, and expectation of…
Estimated: $23 - $27 an hour
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Commonwealth Care Alliance —Boston, MA3.4
Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…
Estimated: $51.6K - $65.3K a year
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brightwheel —Remote3.5
Monitor sales cold calls, demos, and additional support calls for quality, process, and performance. Ability to review a high volume of calls each day without…
Estimated: $24.04 - $25.96 an hour
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4d
CPSI —Remote2.6
Associates degree or higher or the years of experience in a related field. Assists in developing training plans for clients, TruBridge employees, and sub…
Estimated: $45K - $57K a year
3d
Truework —Remote3.3
Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…
Estimated: $38 - $42 an hour
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HealthMine Services, Inc. —Remote5
Assist with the design, implementation, and monitoring of the Client Services Quality Assurance Program policies and procedures.
Estimated: $48,000 - $53,000 a year
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Higginbotham Insurance Agency, Inc —Fort Worth, TX3.7
Repeated use of hearing and speech to communicate on the telephone and in person. Formulate recommendations to improve Higginbotham’s call quality, with a focus…
Estimated: $46.1K - $58.3K a year
5d
Holman —Mount Laurel, NJ3.3
Monitor, review and evaluate recorded phone calls and text-based interactions for CEC Coordinators to set basis for Calabrio AI programming and provide a…
Estimated: $60,000 - $65,000 a year
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PLS Financial Services, Inc. —Oak Brook, IL3.1
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree. Ability to lift 15 lbs.
Estimated: $62.4K - $79.1K a year
Majorel —Detroit, MI3.5
Ability to manage and develop a team across multiple sites, virtual team experience. Process personal data, client data and employer business specific data in…
Estimated: $47.2K - $59.7K a year
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13d
Majorel —Detroit, MI3.5
Training documentation (develop supplemental training material, develop training material for initiatives not documented by client, ensure compliance with…
Estimated: $62.1K - $78.6K a year
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Infosys BPM Limited —Indianapolis, IN3.8
Monitor transactions and calls for compliance and highlight any failures to the team concerned. Conduct process audits, identify gaps in execution process steps…
Estimated: $45.5K - $57.6K a year
Quick Apply
12d
HireUp Talent —Tampa, FL
Monitor and evaluate customer service calls for script compliance and adherence to company policies. Proven experience in monitoring calls and providing…
Estimated: $55,000 - $65,000 a year
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2d
VIllageCare of New York —New York, NY3.1
We would like to speak to those who bring 3+ years of experience in a Healthcare Call Center environment along with an Associates or Bachelor's Degree in a…
Estimated: $68,163 - $76,683 a year
Quick Apply
2d
Everymind Inc —Rockville, MD4.1
The EveryMind Hotline provides supportive listening and crisis support for visitors experiencing mental health challenges in Montgomery County, across Maryland,…
Estimated: $47,500 - $54,000 a year
9d
My Bambu —West Palm Beach, FL
The Quality Assurance Specialist (QA) will monitor inbound and outbound calls, case handling and email responses to evaluate associate’s demeanor, technical…
Estimated: $50,000 a year
Quick Apply
Capital Rx —New York, NY4
Monitor calls, review findings and assist with development and compliance with improvement plans set forth by the Clinical Care Manager and Supervisors on a…
Estimated: $120,000 - $125,000 a year
Lutheran Immigration and Refugee Service —El Paso, TX3.5
A valid driver's license required. Master's degree in the behavioral sciences, human services, or social service field with a maximum of five years of…
Estimated: $86.7K - $110K a year
Quick Apply
7d
Enhance Health —Coral Springs, FL4.1
Furthermore, you’ll be educating and training agents and supervisors in order to assure call quality. Provide coaching, training, and development to contact…
Estimated: $48.9K - $61.9K a year
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Golden State Water Company —San Dimas, CA3.2
Monitors and tracks performance metrics to develop business and functional requirements needed to resolve, update and/or enhance customer service processes,…
Estimated: $64,966 - $108,280 a year
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