27
call center quality assurance jobs
Holman —Mount Laurel, NJ3.3
Monitor, review and evaluate recorded phone calls and text-based interactions for CEC Coordinators to set basis for Calabrio AI programming and provide a…
Estimated: $60,000 - $65,000 a year
Quick Apply
Truework —Remote3.3
Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…
Estimated: $38 - $42 an hour
Quick Apply
PLS Financial Services, Inc. —Oak Brook, IL3.1
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree. Ability to lift 15 lbs.
Estimated: $62.4K - $79.1K a year
Bosch Group —Fort Lauderdale, FL4
In this role you will be responsible for monitoring and evaluating the quality of inbound and/or outbound telephone calls and/or communications (emails) to…
Estimated: $59.9K - $75.8K a year
Quick Apply
16h
VIllageCare of New York —New York, NY3.1
We would like to speak to those who bring 3+ years of experience in a Healthcare Call Center environment along with an Associates or Bachelor's Degree in a…
Estimated: $68,163 - $76,683 a year
Quick Apply
4d
HireUp Talent —Tampa, FL
Monitor and evaluate customer service calls for script compliance and adherence to company policies. Proven experience in monitoring calls and providing…
Estimated: $55,000 - $65,000 a year
Quick Apply
4d
Lutheran Immigration and Refugee Service —El Paso, TX3.5
A valid driver's license required. Master's degree in the behavioral sciences, human services, or social service field with a maximum of five years of…
Estimated: $86.7K - $110K a year
Quick Apply
8d
Majorel —Detroit, MI3.5
Training documentation (develop supplemental training material, develop training material for initiatives not documented by client, ensure compliance with…
Estimated: $62.1K - $78.6K a year
Quick Apply
Teachers Federal Credit Union —Hauppauge, NY3.1
The Quality Assurance Analyst monitors, evaluates, and analyzes inbound and outbound interactions (calls, chat, email, etc.).
Estimated: $55,776 - $66,931 a year
Quick Apply
EyeMed Vision Care —Mason, OH3.7
Leads data analysis for various projects related to the monitoring of provider-member interactions and provider-EyeMed transactions.
Estimated: $88.8K - $112K a year
Veolia —Paramus, NJ3.4
Clearly identify goals of training and expected benefits and design measurement tools to analyze whether expected goals are being achieved.
Estimated: $91.4K - $116K a year
Quick Apply
13d
Capital Rx —New York, NY4
Monitor calls, review findings and assist with development and compliance with improvement plans set forth by the Clinical Care Manager and Supervisors on a…
Estimated: $120,000 - $125,000 a year
Golden State Water Company —San Dimas, CA3.2
Monitors and tracks performance metrics to develop business and functional requirements needed to resolve, update and/or enhance customer service processes,…
Estimated: $64,966 - $108,280 a year
American Eagle Financial Credit Union Incorporated —East Hartford, CT3.3
You would play a key role in solidifying our position of becoming our member’s primary financial institution, by ensuring appropriate staffing models,…
Estimated: $87.2K - $110K a year
Quick Apply
5d
Lutheran Immigration & Refugee Service (LIRS) —El Paso, TX3.5
A valid driver's license required. Master's degree in the behavioral sciences, human services, or social service field with a maximum of five years of…
Estimated: $86.7K - $110K a year
8d
JPMorgan Chase & Co —Jersey City, NJ3.9
Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to…
$147,250 - $215,000 a year
4h
Mercury Financial LLC —Wilmington, DE2.5
The QA will monitor inbound and outbound calls to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company…
Estimated: $55.3K - $70K a year
Quick Apply
Memorial Healthcare System —Miramar, FL4.1
Provide Team Leads and Managers with regular agent performance feedback; when necessary, coach agents and provide feedback directly to fill performance gaps…
Estimated: $56K - $70.9K a year
CVS Health —Scottsdale, AZ3.2
This may include working grievance cases, making member outreach, reviewing member calls, and supporting grievance quality. Previous Med D grievance experience.
$40,600 - $83,400 a year
14d
Randstad —East Hanover, NJ3.7
CRM and telephony-based systems tools employed to support patients, caregivers, payors and/or HCPs via phone and other support channels (email, fax, SMS, IVR as…
$28.05 - $33.00 an hour
14d
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