call center quality assurance jobs

Higginbotham Insurance Agency, Inc —Fort Worth, TX3.7

Repeated use of hearing and speech to communicate on the telephone and in person. Formulate recommendations to improve Higginbotham’s call quality, with a focus…

United Collection Bureau —Toledo, OH2.6

Answer, route, and log incoming calls from UCB’s dedicated Consumer Escalation Hotline in accordance with established procedures.

U.S. LawShield —Houston, TX2.7

Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building…

Holman —Mount Laurel, NJ3.3

Monitor, review and evaluate recorded phone calls and text-based interactions for CEC Coordinators to set basis for Calabrio AI programming and provide a…

Grand Pacific Resorts —Carlsbad, CA3.8

You will lead your team through example as well as through daily oversight of inbound and outbound calls in queue, transactions, escalations, and expectation of…

CoWorx Staffing Services —Maryland Heights, MO3.4

Must possess qualitative and quantitative analytical skills, ability to review and analyze reports, and ability to develop recommendations and implementation…

ConnectiveRx —Pittsburgh, PA2.5

Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit…

UBIQUITY —Omaha, NE3.3

The QA will monitor inbound and outbound calls and potential emails or chat responses (as needs arise within the company) to assess associates' demeanor,…

Acme Tools —Grand Forks, ND3.5

Answering incoming customer calls and emails. Independently research and respond to technical questions and issues. 401(k) Program & Company Matching.

Maxsip Telecom —Valley Stream, NY4

Collaborate with the training team to develop targeted training programs for representatives. Utilize established evaluation criteria to assess CSR performance,…

HungerRush —Remote3

Call Quality Evaluation: Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and…

Commonwealth Care Alliance —Boston, MA3.4

Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…

ITCON Services —Orlando, FL2.6

Review and complete evaluations on a subset of support agents customer interactions (calls, chats, email, etc.).

brightwheel —Remote3.5

Monitor sales cold calls, demos, and additional support calls for quality, process, and performance. Ability to review a high volume of calls each day without…

CPSI —Remote2.6

Associates degree or higher or the years of experience in a related field. Assists in developing training plans for clients, TruBridge employees, and sub…

Crawford & Company —Peachtree Corners, GA3.4

Possesses the ability to answer or resolve the more difficult questions or problems regarding the claim intake and claim validation processes.

Appen —Remote3.5

Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees …

Firstsource Solutions —Palm Bay, FL3.2

Ability to work across the training cycle from training needs analysis, design, delivery and evaluation. Experience in data collection, analysis (RCA, TNI,…

AvalonBay Communities —Virginia Beach, VA3.8

Minimum of two years’ experience in quality assurance discipline strongly preferred. Establish and perform call monitoring and work audit schedules for all line…