Monitor calls for compliance with quality accuracy. Interpret quality assurance procedures and audit results. Knowledge of company applications and systems.
- United Collection Bureau - Toledo, OH
Provide feedback to call center team leaders and managers by providing call recordings and call monitoring forms via email distribution lists.
- Lifepoint Health Support Center - Louisville, KY
Two years of quality monitoring or teaching experience in a call center environment. 1-3 years customer service or support experience in a call center…
- Diamond Braces - Englewood, NJ
Participates in design of call center scripts. Participates in design of call monitoring formats and quality standards. Call center training experience a plus.
- ASK Consulting - United States
In Contact Nice Engage, Excel, and contact center experience preferred. Primary responsibility to monitor contact center calls: to score for customer experience…
- Talent Groups - Lafayette, LA
Ensure quality for a specific focus of the business or a segment of the overall quality program. Monitor methodology, quality scorecards, and reporting, Perform…
Quality assurance: 5 years (Preferred). We are seeking an experienced call-center Quality Assurance Manager for Louis Vuitton Client Service Center in Irving,…
- Keefe Group - St. Louis, MO
Experience in monitoring contact center calls desired. The Quality Assurance Coordinator assists with identifying agents not meeting quality standards and…
- Fender - United States
Documenting quality assurance activities and creating audit report and trending. Experience with CRM and web chat platforms in a call center environment is…
Conducts quality assurance/control audits, assists with the development and maintenance of the quality process including standard operating procedures (SOP).
- Nation Safe Drivers - Boca Raton, FL
1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a Quality Assurance Specialist who is responsible for ensuring…
- Home Genius Exteriors - Washington, DC
A full-time W-2 outside sales position. Your role will be to develop relationships with pre-qualified prospective and existing customers.
- Lifepoint Health Support Center - Louisville, KY
Two years of quality monitoring or teaching experience in a call center environment. 1-3 years customer service or support experience in a call center…
- Midatlantic Employers' Association - Philadelphia, PA
Participates in design of call / email monitoring formats and quality standards. Performs call monitoring and provides trend data, quality reports, and feedback…
Conducts quality assurance/control audits, assists with the development and maintenance of the quality process including standard operating procedures (SOP).
- NYU Langone - Boynton Beach, FL
Participate in multidisciplinary quality and service improvement teams as appropriate. Must be experienced in coaching and providing feedback as part of a…
- Nation Safe Drivers - Boca Raton, FL
1+ year(s) experience in a quality assurance position preferred. Our organization is seeking a *Quality Assurance Specialist* who is responsible for ensuring…