89
call center quality assurance jobs
United Collection Bureau —Toledo, OH2.6
Answer, route, and log incoming calls from UCB’s dedicated Consumer Escalation Hotline in accordance with established procedures.
Estimated: From $14 an hour
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Higginbotham Insurance Agency, Inc —Fort Worth, TX3.7
Repeated use of hearing and speech to communicate on the telephone and in person. Formulate recommendations to improve Higginbotham’s call quality, with a focus…
Estimated: $46.1K - $58.3K a year
2d
United Collection Bureau —Toledo, OH2.6
Answer, route, and log incoming calls from UCB’s dedicated Consumer Escalation Hotline in accordance with established procedures.
Estimated: $13 - $14 an hour
Quick Apply
U.S. LawShield —Houston, TX2.7
Listen to phone calls and review email, chat, and social media messaging (English & Spanish) to ensure advisors are providing accurate information and building…
Estimated: $50,000 - $60,000 a year
Quick Apply
Magnit Global —Pittsburgh, PA4.2
Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit…
Estimated: $30 - $36 an hour
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brightwheel —Remote3.5
Monitor sales cold calls, demos, and additional support calls for quality, process, and performance. Ability to review a high volume of calls each day without…
Estimated: $24.04 - $25.96 an hour
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2h
HungerRush —Remote3
Call Quality Evaluation: Listen to recorded calls to assess call quality, agent performance, adherence to scripts, and compliance with company policies and…
Estimated: $35.5K - $45K a year
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9d
Commonwealth Care Alliance —Boston, MA3.4
Must have two years or more experience providing customer-focused service/activities; experience answering multiple calls at one time and managing large amounts…
Estimated: $51.6K - $65.3K a year
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Crawford & Company —Peachtree Corners, GA3.4
Possesses the ability to answer or resolve the more difficult questions or problems regarding the claim intake and claim validation processes.
Estimated: $41K - $51.9K a year
Maxsip Telecom —Valley Stream, NY4
Collaborate with the training team to develop targeted training programs for representatives. Utilize established evaluation criteria to assess CSR performance,…
Estimated: $18 - $24 an hour
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Firstsource Solutions —Palm Bay, FL3.2
Ability to work across the training cycle from training needs analysis, design, delivery and evaluation. Experience in data collection, analysis (RCA, TNI,…
From $19 an hour
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3d
AutoNation Headquarters —Fort Lauderdale, FL3.3
As a QA Specialist, you will help ensure the highest quality of customer service by monitoring and evaluating calls, providing feedback and suggestions on…
Estimated: $42,000 a year
9d
ITCON Services —Orlando, FL2.6
Review and complete evaluations on a subset of support agents customer interactions (calls, chats, email, etc.).
Estimated: $40,000 - $50,000 a year
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Tort Intake Professionals —Las Vegas, NV
Job Requirements: *Experienced call-center, customer service, legal secretary, and answering service agents, only. Quality assurance: 1 year (Preferred).
Estimated: $18 - $23 an hour
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Truework —Remote3.3
Prior experience being directly responsible for using data to prioritize learning & development and quality assurance programs with competing interests or goals…
Estimated: $38 - $42 an hour
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ProAssets —San Juan, PR4.4
GBD call center experience with healthcare industry products highly preferred. 2+ years of related experience in an automated enrollment and billing, claims and…
Estimated: $45.2K - $57.2K a year
Quick Apply
Alpha Nodus, Inc. —Sunrise, FL
Exception Handling:*Take over and resolve calls in real-time when the automated system fails to address a patient's needs adequately.
Estimated: From $20 an hour
Quick Apply
10d
United Way of Greater Kansas City —Kansas City, MO4.1
Answer 211 calls as needed in times of staff shortages or in emergency/disaster situations. Completes monthly QA review of Community Resource Navigators’ (CRNs)…
Estimated: $28.5K - $36K a year
Appen —Remote3.5
Appen’s Quality Analyst (QA) will be responsible for monitoring and driving key performance metrics for a group of independent contractors (ICs) and employees …
Estimated: $39.9K - $50.6K a year
Molina Healthcare —Omaha, NE3.3
Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls. This position will help preserve service excellence…
$14.90 - $29.06 an hour
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